Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi‐faceted organization that includes the NHL’s San Jose Sharks, the AHL’s San Jose Barracuda, SAP Center, Tech CU Arena, three Sharks Ice facilities, and the non‐profit Sharks Foundation. We are continually growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward‐thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non‐negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether; we are Team Teal.
Acting under the general guidance of the Director, Technical Services, the Engineer in Charge sets and enforces control room protocol. Defining, implementing, and maintaining standard operating procedures for control room staff ensuring event to event consistency for technical operations at SAP Center and Tech CU Arena. The Engineer in Charge will develop standard operating procedures for office and front‐line staff where applicable while educating all staff with consistency on common procedures related to Tech Services operations with a focus on common‐area A/V equipment. Research and implement new and emerging technologies while continuing to creatively exploit current installs maximizing the lifespan and value of high investment production elements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Training – 10%
Re‐imagine training program and career path for tech services staff
Complete basic training, new Engineer in charge will then start the “tour” of shifts covering all control room positions working through TCU and “graduating” to SAP. (Signage, Robo/Coaches Cam, Shading, Playback, Computer Graphics, Technical Director, Director, Utility)
Management – 30%
Manage full‐time engineering employees scheduling, and employee’s growth to independently supervise TCU games and control room activated events, also, backup Sharks games independently if needed
Maintain control room staffing budgets
Prepare maintenance and repair budgets, vendor invoice submission and tracking (new purchases, repairs & maintenance)
Game Day Operations – 10%
Monitor and maintain crucial systems from EIC location in control room.
Support control room staff on all technical matters
Administer and support all in‐house com systems (Riedel, Clearcom)
Support local broadcast, supervise patching of house feeds to truck and program feeds from the truck
Confirm all radio & TV feeds prior to event time
Assist operations manager to coordinate employee scheduling
Implement, monitor and report re-imagined scheduling and PT pay restructure. Cut inefficient down‐time while increasing the employees’ hourly rate
Collaborate with content delivery and reporting specialist developing the most efficient workflow to parse out intelligible& relevant data
Partner with content delivery and reporting specialist to efficiently organize content for operators
Schedule and coordinate in‐bowl content testing for other departments with operations manager.
Deploy Daktronics game clock hardware and additional infrastructure to penalty box
Oversee SMT video and data integration
Infrastructure Design and Management – 30%
Catalog all field and truck panels with I/O details, photos and current status
Relabel and maintain all legacy I/O panels
Supervise all patch bay cabling mitigating unnecessary cabling left behind from events.
Team up with tech services director on 5 year plan for infrastructure upgrades
Regulate long‐term I/O panel re‐termination project
Aid the director preparing annual CapEx requests
Align IT department needs with operations manager
Captain legacy infrastructure systems with vendors. (i.e., coax cable, pots lines etc.)
Develop and maintain venue technical specifications document outlining all infrastructure‐based services to make available to broadcast partners, other departments, and internal reference
Concerts and Events – 10%
Asses technical needs and scheduling for events with operations manager, IE use of fascia, center hung, audio etc.
Engineer, deploy and support A/V setups for events.
Support walkthroughs requested from other departments providing technical in sight to properly manage expectations.
Asset Management – 10%
Review initial inventory data entry and processing for SAP Center and Tech CU arena
Reduce cost of unnecessary purchases through accurate inventory reporting as well as focus on organization and storage
Oversee check‐in/Check‐out process within inventory management system
Catalog, manage and track asset warranties and hardware asset lifespan
Govern in‐house physical storage areas
Implement and execute periodical repairs and maintenance cycles for in‐house gear cataloging any relevant information
Ensure digital asset management plan with IT developed and strictly adhered to
Minimum, 5+ years technical experience and control room management experience required.
Experience with Grass Valley and Ross switchers, EVS and Ross Mira replay systems, expression, Dante audio ecosystem and additional control room systems.
Proficiency in on‐line team‐based project management ecosystems.
Must be willing to work event‐based hours that include nights, weekends, and holidays as necessary
Bachelor's Degree a plus
Ability to sit, stand and utilize a computer for extended periods of time
Communicate via phone and email with a variety of individuals
Ability to bend at the waist, reach overhead and lift up to 40 lbs
Physically navigate stairs and catwalks at SSE facilities during normal work hours and events
Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
AT THIS TIME, ALL SSE EMPLOYEES MUST BE FULLY VACCINATED AGAINST COVID‐19 PRIOR TO WORKING ONSITE AT ANY SSE FACILITY, UNLESS THE INDIVIDUAL IS ABLE TO TELEWORK OR IS OTHERWISE ELIGIBLE FOR AN EXEMPTION IN ACCORDANCE WITH APPLICABLE LAW. IF ON‐SITE SERVICES ARE TO BE PERFORMED, SSE WILL REQUIRE YOU TO CERTIFY YOUR VACCINATION STATUS AS PART OF THE ONBOARDING PROCESS.
What We Offer:
Competitive compensation (base salary and variable incentive plan)
Central office location in downtown Oakland; convenient access to BART, major freeways and free parking
The opportunity to work with a variety of passionate individuals, committed to innovating exceptional sports and entertainment opportunities in our hometown
An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
Potential for flexible scheduling and telework opportunities
This position is not eligible for U.S. work authorization sponsorship.
The pay range for this role is $85,000 - $95,000 per year