About the Team:
The Event Strategy & Services team (ESS) curates, plans, and executes fan and client hospitality programs. The Tours team facilitates the marketing, sales, and operations of the Giants Ballpark Tours program including public daily tours, private tours, and educational tours. This role will have the unique opportunity to collaborate with all departments in the organization on both gameday and non-gameday tours programming. This particular position will play a critical role in the implementation of our tours program. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.
About the Role:
Department - Event Strategy & Services Reports to: Event Manager
The Tours Coordinator will collaborate with the Tourism Development Manager to oversee the day-to-day operations of public, private, and educational tours. You will also work to implement and execute streamlined processes and procedures for all Tour Guides and Tour Supervisors. This position will need to have excellent communication and organizational skills as you will play a key role in disseminating information to internal and external stakeholders and making sure systems are updated. You will work closely with Giants Enterprises, Ballpark Operations, and Ticket Services and be expected to help elevate and grow our tours programs. This position will oversee and support a team of Tour Guides and Supervisors.
You’re Excited About This Opportunity Because…
You are play a key role in the development and execution of the Tours Program operationally
You will have a unique ability to earn trust and work cross-functionally within the SF Giants organization.
You will partner with internal departments to successfully execute a variety of tours
You are passionate about delivering good customer service
You will develop a good understanding of financials and execute payroll
You will play a key role in measuring short term results and creating long term vision for the tours program
You will gain exposure to multiple facets of the organization through the implementation of tours
We’re Excited About You Because…
You are an authentic, inspiring and positive team member.
You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.
You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.
You are a team player and willing to assist with various projects as needed.
Qualifications
Bachelor’s Degree and 3+ years of experience
A keen sense of ownership, drive, and willingness to get it done
Great at driving and maintaining relationships with external and internal partners
Outstanding communication skills
Proficient in Google Suite & Outlook and comfortable with technology and payroll programs
A desire to jump in with both feet and learn
Ability to work a flexible schedule based on department needs
About the Giants
One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.
We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.
At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. The hourly rate for this position will be $25.00 / hour.
In addition to your pay, the San Francisco Giants believe in providing a competitive total rewards package for its employees. After 60 days of employment, you may be eligible for indemnity healthcare through Healthy SF, which includes medical, dental and prescription coverage and access to Giants tickets. At the Giants, we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.
This job posting will remain open until we have identified a robust applicant pool.
Applicants are strongly encouraged to apply early.
