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About the Team:

The Ticket Operations and Services team creates, develops, and maintains high standards of customer care in all sales and service operations, enhancing the fan experience through product knowledge and job expertise while maximizing Gold Glove customer service and ticket sales revenues You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About the Role:

The San Francisco Giants are looking for a day of game seasonal Ticket Operations Assistant, where you will have the unique opportunity to assist box office services on Giants game days and other non-baseball events. Your day-to-day will include supporting the box office with operational and account functions, while providing superior internal and external customer service. You’ll work closely with the Giants Ballpark Operations, Marketing, Partnerships, Community Relations, and others to enhance our day of game experience. This role reports to the Sr. Director of Ticket Operations and Services and works closely with the Ticket Operations Coordinator. This position will be located in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.

You’re Excited About This Opportunity Because…

  • You will provide day of game box office operations for the San Francisco Giants, including non-baseball events such as concerts, football games, soccer matches, and other experiences that take place at Oracle Park or offsite venues with whom the Giants may partner with for ticketing activities.

  • You will provide excellent customer service skills by responding to customer needs and effectively resolve queries and problems

  • You will process ticket sales in the box office, handle cash and credit payment transactions, and assist with box office operations

  • You will partner in the reconciliation process of the box office vault, count and verify the opening and closing numbers in accordance with box office policies

  • You will assist in other operational duties as assigned

We’re Excited About You Because…

  • You are an authentic, inspiring and hands-on leader

  • You take pride in building highly productive, diverse and engaged teams

  • You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals

  • You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen

Qualifications

  • Experience and an understanding of ticket box office operations

  • Ability to handle large volumes of cash and proficient in balancing staff at the end of day and calculating deposits

  • Excellent customer service skills

  • Outstanding communication skills

  • Ability to work in a fast paced and time sensitive environment

  • Must be able to work non-traditional hours (nights and weekends) and at times in non-traditional settings

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. During this decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating 60 years in San Francisco this season, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants. Come join us.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.

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