About the Team:

The Guest Services event staff team act as hosts to assist Oracle Park guests during any ballpark event. This can include scanning tickets, directing guests to their seats, answering questions, as well as observing, reporting, and supporting the Security and Maintenance event staff teams in a variety of different situations. The primary purpose of this team is to be courteous and helpful at all times while upholding Oracle Park policies and procedures. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About the Role:

The San Francisco Giants are looking for Guest Services Ushers to join the Guest Services team, where you will have the unique opportunity to be responsible for providing a safe and memorable service to all guests at Oracle Park events. You’ll work closely with the other event staff groups within the Giants Ballpark Operations team. You will be expected to be passionate and engaged in providing an exceptional guest experience at all times at as many ballpark events as possible. The ideal candidate will have a strong ability to be friendly and courteous, and be flexible to work in a variety of roles and positions. This role reports to Event Day Supervisors and the Manager of Guest Services. This position will be located in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.

You’re Excited About This Opportunity Because…

  • Be an ambassador of the San Francisco Giants Organization

  • Greet guests in a pleasant manner and offer to help them before they have to come to you.

  • Provide a high level of service to all external and internal customers during every event.

  • Responsible for enforcing Giants policies and fan lot safety guidelines at all times

  • Assist with emergency situations effectively and efficiently including, lost or found children, medical issues, etc.

  • Be attentive and actively listen in EVERY interaction with a guest or teammate.

We’re Excited About You Because…

  • You are an authentic, inspiring and positive team member.

  • You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.

  • You are passionate about the customer service experience, such as answering questions, providing directions, and finding solutions.

  • You thrive in a team environment, gaining satisfaction in working with many different people all working together towards a common goal.


  • Strong communication skills

  • Positive attitude and passion for customer service

  • Ability to multitask and work in a fast paced environment

  • Must be able to work flexible hours, such as weekday afternoons, nights, and weekends

  • Comfortable with conflict resolution and problem-solving

  • Ability to work well in a team environment

  • Comfortable with technology such as computers, smartphones or tablets, radios, etc.

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.