The Spring Training Department plans, manages, and oversees the operations and facility of the San Francisco Giants Spring Training in Scottsdale, Arizona. We have the unique opportunity to collaborate across all departments on the business and baseball side. This particular position will support the operations team across a myriad of tasks and events. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.
About the Role:
The San Francisco Giants are looking for a part-time Day of Game Staff Member from February-March, 2023, where you will have the unique opportunity to be an ambassador of the San Francisco Giants Organization and provide excellent customer service to all external and internal customers during Giants Spring Training. You’ll work closely with the Giants Ticket Office and Spring Training Operations team. You will be expected to proactively greet and assist guests and be attentive and actively listen in every interaction with guests and teammates. The ideal candidate will have an ability to work well in a team environment, have a positive attitude, and passion for customer service. This role reports to the Spring Training Operations Manager. This position will be located at Scottsdale Stadium at 7408 E. Osborn Road in Scottsdale, Arizona.
You’re Excited About This Opportunity Because…
You will provide assistance with ticket and customer service issues as they arrive
You will monitor areas assigned and ensure the safety of all guests and employees, and be prepared to assist effectively and efficiently should an emergency situation (lost or found child, medical issues, foul ball) arise
You will have an eye for safety and safeguard guests, employees, Scottsdale Stadium, and surrounding premises by ensuring proper security protocols are being followed
You will work on the guest services or security team and depending on specifically assigned location you will:
Scan game tickets and check ticket validity for entry, direct guests to seating locations or desired location within the ballpark
Process guest quickly and efficiently through magnetometers, using a hand wand when necessary and ensure that unauthorized personal and guest do not access restricted areas in Scottsdale Stadium
You are a team player and ready to jump in and help with other duties as assigned
We’re Excited About You Because…
You are an authentic, inspiring and positive team member.
You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.
You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.
Positive attitude and passion for customer service
Ability to multitask and work in a fast paced environment
Must be able to stand for long periods of time and walk up and down stairs easily
Strong written and verbal communications and interpersonal skills
Must be able to work flexible hours, such as early morning, weekday afternoons, nights, and weekends
Comfortable with conflict resolution and problem-solving
Comfortable with technology such as computers, smartphones or tablets, ticket-scanning devices, radios, etc.
About the Giants
One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.
We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.
Our Commitment to Diversity and Inclusion
At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.
At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.