The Customer Service Team is responsible for providing exceptional customer service and ticket issue resolution through personalized, direct communication with Giants customers. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact and strives to build an inclusive culture where everyone is able to do and be the best version of themselves.
About the Role:
The San Francisco Giants are looking for a part-time (up to 32 hours per week), seasonal Customer Service Associate. The role provides a unique opportunity to build a working knowledge of ticketing products, ballpark policy, and program support. The Customer Service team works closely with Ticket Operations, Ticket Sales, Client Retention, Community Relations and many other departments to support ticket revenue products and programs and optimize the fan experience. The Customer Service Associate is responsible for effectively responding to inquiries by phone, email, and in-person with courtesy and accuracy; working most home games in-person; and rising to the Giants Gold Glove Service standard. The ideal candidate is comfortable in rapidly changing environments, seeks information, contributes meaningfully to shared work, and keeps calm, confident, and curious when challenged. This role reports to the Manager, Customer Service within the Ticket Sales and Services department. It is a hybrid role with the majority of shifts scheduled to be in-person at 24 Willie Mays Plaza in San Francisco, and ending in early-October 2022.
You’re Excited About This Opportunity Because…
You practice exceptional customer service and skillfully navigate complex situations
You support and assist ticketing programs and product launches
You are energized by interacting and working with people
You keep a working knowledge of resources and applications of ticketing and ballpark policies
You provide prompt, accurate, and courteous service to Giants customers via phone, email, and in-person communication
You educate, advise, and positively influence the fan experience
You are excited to sell and service ticketing products and programs
You take initiative to find efficiencies
We’re Excited About You Because…
You are authentic, personable, and charismatic
You are motivated to contribute meaningful individual work for a communal goal
You are curious, inquisitive, and perceptive
You are comfortable with ambiguity and strive to do the next right thing
You are a deliberate and intentional communicator
You are fulfilled by the ongoing process of learning and discovering answers
You enjoy creating a positive team environment
You dare to take initiative and align on mutual accountability across teams
Proven technological aptitude to become proficient in ticketing systems (ProVenue), Google Suite, MLB Ballpark app and Customer Relationship Management software (Salesforce)
Minimum one year experience in customer service, preferably in the sports, retail, or hospitality industries
Strong interpersonal, written, and verbal communication skills
Flexibility to work non-traditional days and hours, including nights and weekends
About the Giants
One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.
We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.
Our Commitment to Diversity and Inclusion
At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.
At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.