The Suite Activation Representative is responsible for adequately addressing the needs of all 49ers suite partners to ensure their satisfaction year-round as well as the renewal of their suite contract term.

Responsibilities and Duties:

  • Responsible for the renewal of assigned suite accounts.

  • Acts as first point of contact for suite partners. Responds to phone and email requests.

  • Collects outstanding suite payments.

  • Tracks all communication in CRM.

  • Assists in management of gifting for suite partners.

  • Assists with game day benefits for suite partners using Gameday Benefits Suite Portal.

  • Connects with suite partners 1:1 during the offseason and addresses customer service needs year-round.

  • Assists in planning of all contractually obligated off season events for suite partners.

  • Drafts and coordinates email communication and monthly suite partner newsletter.

  • Manages boardroom meeting program for suite partners.

  • Other duties as assigned.

Required Abilities and Skills:

  • Ability to create a relationship of trust and loyalty by delivering accessible, efficient, and reliable services and products for internal and external stakeholders.

  • Ability to provide constructive feedback and advice in order to help others develop their skills and abilities.

  • Motivates and empowers staff and fosters a collaborative approach across the department and organization.

  • Creative and innovative; the ability to see alternatives and solutions.

  • Understands the most effective and efficient way to accomplish tasks within the parameters of organizational hierarchy, processes, systems, timelines, and budget.

  • Empowers all employees to report unethical behavior or conflicts of interest without fear of retaliation.

  • Encourages open communication and builds consensus. Uses tact and discretion in dealing with sensitive information, and keeps stakeholders informed of decisions and directives as appropriate.

Education and Experience:

  • Bachelor’s degree or equivalent degree and at least 3-5 years’ relevant work experience; or an equivalent combination of education and experience.

  • Experience with Archtics, Kore CRM and Adobe Spark.

  • Experience with Microsoft Suite including Excel, Outlook, PowerPoint and Word.

  • Experience in hospitality.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The employee will be sitting in a typical office environment the majority of the time and may be exposed to outdoor weather conditions.

The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms. The employee is regularly required to talk or hear. The employee is occasionally required to stand, walk and lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Travel: 10% of local travel time expected for this position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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