In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. The Desktop Support Technician provides support to staff for all technology related needs. This includes supporting all user devices including laptops, desktops, monitors, cell phones, and tablets. On game day and large stadium event days, this position also supports technology needs for stadium staff.
Responsibilities and Duties:
Responds to staff technology related requests and issues via ticketing system.
Troubleshoots software and hardware related issues and provide quick resolutions in support of staff performing their daily job functions.
Creates user accounts and sets up new devices for new hires.
Provides onsite game day support to ensure game day staff have tools they need to effectively perform their job functions.
Researches and tests new solutions for deployment to staff and to ensure the IT team continues to operate effectively and efficiently.
Other duties as assigned.
Required Abilities and Skills:
Ability to break down and review complex information.
Establish credibility through timely, responsive and truthful interactions.
Ability to create a relationship of trust and loyalty by delivering accessible, efficient, and reliable services and products for internal and external stakeholders.
Ability to achieve planned objectives through completing relevant tasks and focus.
Organizational skills with the ability to manage time effectively, while balancing and prioritizing multiple or competing tasks.
Communicates orally and in writing in a clear, concise, and impartial manner.
Education and Experience:
Bachelor’s degree or equivalent degree and at least 2-4 years’ relevant work experience; or an equivalent combination of education and experience.
Experience troubleshooting hardware and software issues across a wide variety of devices.
Experience with Microsoft Office, Adobe products, Google software suite, Microsoft Windows, Apple OS.
Experience with iOS and Android devices.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The employee will be sitting in a typical office environment the majority of the time and may be exposed to outdoor weather conditions.
The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms. The employee is regularly required to talk or hear. The employee is occasionally required to stand, walk and lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
This position requires the ability to work extended hours and/or weekends.
0% of travel time expected for the position.