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The Representative, Ticket Services (Part-Time)positionis an entry-level position primarily responsible for the customer service of Season Ticket Member accounts, while working towards team renewal and sales goals. Additionally, this position will assist with inbound single game ticket sales and customer service for Padres games and non-baseball events. This position requires strong customer services skills, attention to detail, and organizational skills.

DUTIES & RESPONSIBILITIES:

  • Working as part of a team, provide customer service for all 20 game season ticket Members. Handle questions, ticket exchanges, other requests, and issues from Padres Members in an exceptionally courteous, efficient and timely manner.

  • Assist with inbound customer service for Padres full and half season Members.

  • Provides top-notch customer service for inbound callers purchasing Padres single game tickets and non-baseball events held at Petco Park.

  • Represents the Padres in the most positive way on game days when interacting with clients.

  • When working shifts in the Front Office Ticket Lobby, serve as the first point of contact for all guests and visitors. Greet visitors with a smile, assist with their requests and notify Padres employees as their guests arrive.

  • Maintain thorough knowledge of Membership benefits, policies, procedures, and processes. Possess above-average knowledge of all aspects and areas of Petco Park.

  • Ability to learn, retain and communicate information about the Padres, including but not limited to: game schedules, current player roster, ballpark/guest service information, etc.

  • Help Service Team meet or exceed renewal rate goals set forth each season. Encourage Members to upgrade their plans and/or add seats to their accounts when purchase patterns indicate a potential benefit to the Member.

  • Utilizes CRM for contact management, sales pipeline tracking and ensures all record keeping is timely and accurate.

  • Represent the Club in a positive and professional manner at all times.

  • Other duties as assigned.

JOB REQUIREMENTS: Must meet the following minimum requirements:

  • Currently has or working towards a 4-year bachelor’s degree preferably in Business, Sport Management, or related field.

  • Minimum one year of customer/guest service or sales experience in a fast-paced, high-pressure environment, preferably in a ticket services environment. Strong customer service skills and ability to respond and resolve all customer concerns.

  • Possess high degree of discretion, integrity, professionalism, and accountability.

  • Proficient computer skills in Microsoft Office including Outlook, Teams, Excel, and Word. Experience or ability to quickly learn CRM and Ticketmaster.

  • Use CRM according to company protocol and standards.

  • General knowledge of office skills, use of office equipment (copier, printers, telephones, computers).

  • Strong ability to work with others in a collaborative, team environment. Must have excellent communication, time management and organizational skills. Proven ability to multi-task and manage projects on strict deadlines.

  • Excellent written and verbal communication skills. Proven ability to correctly use punctuation and grammar.

  • Fluently bilingual in English/Spanish a plus.

  • Consistent, punctual and regular attendance.

  • Professional image and demeanor.

  • Able to work flexible hours including evenings, weekends, holidays, and overtime as needed. Expected to be able to work all Padres home games.

  • Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds.

  • As a condition of employment, the job candidate(s) must successfully complete a post-offer, pre-employment background check and drug screen.

The San Diego Padres are an Equal Opportunity Employer.

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