This position will be responsible for service, retention and growth of an assigned book of business, in addition to fulfilling the benefits associated with Spurs ticket plan membership. This person must serve as the primary relationship owner for his/her member accounts. The eligible candidate will be energized by retaining, problem solving, and servicing clients’ needs. The perfect employee match will carry various qualifications such as; service experience, conflict resolution, active listening, adaptability, creativity, influencing skills, and ability to build and maintain relationships.
Each employee and position are expected to: demonstrate alignment with SS&E’s Core Values and Mission, collaborate with internal/external stakeholders and demonstrate ongoing development.
Achieve retention and new sales goals through best practices in customer relationship management, prospecting, networking, and strategic planning; demonstrate proactive service.
Establish relationships with clients, fulfill service requests and oversee benefit fulfillment withing assigned book of business.
Demonstrate proactive service and establish relationships with multiple accounts to drive customer satisfaction.
Coordinate Slam Dunk Moments during events to attain lasting memories for our clients; champion positive change based on experience and feedback.
Makes recommendations to direct supervisor based on feedback received from Season Ticket Members.
Positively impact overall Member experience by showing consistent responsiveness, attention to detail and multi-tasking to meet various deadlines simultaneously.
Other duties as assigned.
Bachelor’s degree or equivalent experience in hospitality or working in a customer focused role.
Minimum 3-4 years of experience in a client service and/or sales role.
Consistently perform at D3-D4 on key responsibilities.
Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
Ability to prioritize multiple tasks.
Carefully monitors details and quality of own work.
Ability to apply active listening and conflict management skills.
Aptitude for influencing others in a positive and effective manner.
Superior verbal and written communication skills.
Ability to work flexible hours including, evenings, weekends, & some holidays.
Ability to navigate effectively within an arena setting to visit clients.
Ability to protect proprietary information and keep sensitive information confidential to the public.
During Spurs season, 40% of job able to be performed remotely/60% of work needed to be performed onsite including events.
Reliable transportation to attend both sports and client centric events.
During off-season, 80% of job able to be performed remotely/20% of work needed to be performed onsite.