The Sacramento Kings organization is an engaging, fast-paced, and fun Sports and Entertainment Franchise. As a member of our team, you'll be given the opportunity to impact the Sacramento region both on and off the court. Combining a collaborative and innovative work environment with a talented and diverse staff, we've created a workforce in which every team member has the tools to reach their full potential.
Summary: The Vice President, Suites and Premium Sales & Service is responsible for managing and driving the sale of available multi-year premium memberships & leases. The Vice President will also be responsible for the service, retention, and design of fully integrated activation plans & innovative programming for all existing premium members & lease clients.
Directly manage premium sales and service team, as well as premium game night ambassadors
As a key member of the leadership team, the Vice President will embody our sales and service mission, vision, and values of: Proud, Family, Progress, and Belief
Ensuring all sales-related activities, events, and campaigns align with our Kings Way Process of valuing the customer experience over everything, obsessing over the details, and constantly striving to be best in class
Develop a strategy to maximize all multi-year premium product revenue, including any new capital expenditure projects within the premium portfolio
Collaborate with key internal stakeholders including, but not limited to: Ticket Sales, Marketing, Business Intelligence, Partnerships, Arena and Ticket Operations, and our hospitality partner, Legends, to streamline efficiency and maximize revenue opportunities across all business lines
Develop a strategy to build and maintain the existing paid premium wait lists for all sold out premium products
Develop a campaign to convert paid premium wait list clients into available premium products when available
Develop pricing recommendations in collaboration with the business intelligence department for multi-year premium products and premium partial plans
Provide direction on upsells and cross-sells within premium and across other departments
Manage the activities of the department by maximizing sale bandwidth and setting appropriate goals and metrics to properly measure staff performance
Provide leadership in negotiating new sales and renewals of multi-year premium products
Design effective marketing and sales campaigns to create awareness while leveraging existing client communications to support marketing efforts
Lead development of renewal and extension campaigns for multi-year premium products and premium partial plans
Identify opportunities to innovate and grow the premium membership platform to create additional value for premium clients
Anticipate the needs of key premium clients and provide service opportunities to ensure a long-term relationship with the Kings
Ensure client objectives are clearly understood by conducting a needs analysis and developing a supporting activation plan. Measure and track impact on business and share results in a consistent fashion to help aid in the renewal decision.
Contribute to the Corporate Partnerships and Premium department’s B2B platform
Partner with business intelligence department to measure premium client satisfaction
Meet and/or exceed activity and revenue goals as established by Vice President, Sales & Service
Minimum of 8-10 years of relevant sales experience; premium sales / service a plus
Minimum of 5 years of leadership experience with demonstrated success
Strong leadership skills, experience leading a team
Deep knowledge of, and relationships with, key players in the corporate sector
Skilled in negotiations and delivering an effective pitch
Exceptional listening, creativity, strategic, and written & verbal communication skills
Ability to work nights/weekends/flexible schedule for games and events
Proficient with MS Word, Excel, and PowerPoint
College degree in business administration, marketing, or related field (MBA is a plus)
The Sacramento Kings Organization is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, marital/familial status or any other protected class under federal, state, or local law. The Sacramento Kings organization also complies with all provisions of the U.S. Government's Executive Order 11246 dated September 24, 1965 and the rules, regulations and relevant orders of the Secretary of Labor.