The Operations Manager will be responsible for matchday operations and day-to-day business operations across both the stadium and training ground.

Working hours will be 37.5 hours per week, which may include evenings, weekends, and additional hours as necessary.

Key Responsibilities:

  • As a member of the Safety Advisory Group (SAG), to assist the Head of Operations and ensure the Club have conformed with all the requirements of the Club’s safety certificate

  • Act as the first point of contact for first-line IT and telephony issues, and liaising with the Club’s IT consultancy for any further requirements

  • Responsible for managed print services and CCTV provision at both the stadium and the training ground

  • Management of stewarding teams, and other matchday casual staff such as turnstile/customer service teams, and ensuring teams are appropriately staffed and briefed

  • To manage all administration requirements for casual staff members such as new starter paperwork, ID checks, and verifications. Also responsible for collating the monthly payroll details for casual staff and liaising with the finance department to ensure all staff are paid appropriately

  • Responsible for all non-first team (Men’s) events held at the stadium such as Women’s/U23/U18 fixtures and any commercial bookings

Essential Requirements:

  • Several years’ experience within sport or event operations management

  • Previous experience of managing casual teams or staff

  • Project management experience

  • Full and clean UK driving licence

  • High standard of customer service and communication skills, with experience in managing key stakeholders and working alongside senior management personnel

The closing date for receipt of CV’s is 17:00 Monday 10th October 2022.

The successful candidate will be subject to a Disclosure & Barrier Service Check and must be able to prove their eligibility to work in the UK.

Please note that only shortlisted applicants will be contacted.

Queens Park Rangers Football Club and QPR in the Community Trust are committed to Equality.

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