We are more than just a sports team and a concert venue. We are innovators, achievers, leaders, visionaries and, most importantly, Rip City fanatics. Whether our guests are attending a game to see their favorite player on the court or their favorite artist Illuminate the stage, as our Season Ticket Services Account Executive, you play a key role in providing extraordinary customer service through proactive and reactive relationship building strategies that focus on increasing season ticket holder loyalty, customer satisfaction and retention rates.
Day-to-day:
Provide exceptional customer service while developing strong relationships with accounts and delivering customized communications, events, programs and benefits to the Trail Blazers most important fans.
Hit revenue goals associated with a defined base of existing season ticket holders including renewals, referrals, add-ons and upgrades.
Maintain ongoing communication with client base through a variety of channels, including but not limited to, phone, text, mail and emails in an effort to build strong relationship.
Understand changing demographics, preferences, needs and wants of account base by utilizing inventory management systems, CRM and Trail Blazers web properties.
Work a rotation of assigned locations such as box office and game headquarters during home games along with retention event setup specifically for season ticket holders.
Assist in the development and delivery of customized programs, benefits, events and communication plans designed with the desired outcome of building loyalty.
Collaborate and support the season ticket services team with integrity, positivity, and a forward-looking outlook.
We’d like to hear from you if you:
Hold a Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience
Have minimum of 2 years’ experience working in a sales, hospitality, or service position
Are willing and able to work a flexible schedule that includes evenings and weekends
Hold strong technology skills with proficiency in Microsoft Office applications
Have proven history of success in providing exceptional customer service and building positive relationships
Are effective at navigating sensitive conversations with stakeholders, communicating as a professional representative of an organization throughout all customer interactions, and acting as an advocate for both the customer and the organization
Offers of employment are conditional upon proof of COVID-19 vaccination or approval of a medical or religious exemption and accommodation from the company along with the successful results of an individual background check. We consider qualified applicants with criminal histories and review results on an individual basis.
The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
PERKS:
We invest in our employees inside and outside of work. Our benefits package for full-time teammates includes:
Competitive Healthcare Coverage
Retirement Plan
Paid Maternal & Parental Leave
Flexible Time Off (3 weeks + 11 holidays)
Wellness Perks
Tuition Reimbursement
Free Parking + Discounted Mass Transit Passes
Discounted & Complimentary Tickets
Ongoing Learning & Development
Daily Free Lunch
