Fan Experience Supervisor will ensure that the fan experience staff have the appropriate knowledge and skills to always provide a safe and enjoyable environment for fans and staff. Supervising small teams of fan experience attendants, perform general administrative duties, and serve as the liaison between the fan experience staff and fan experience administrative department.
At least 2 years of related experience and/or training
Must be able to read, write and speak conversational English. Spanish is a plus
Proficient conflict resolution skills
Availability to work ALL Timbers/Thorns matches in addition to other scheduled stadium events
An outgoing and friendly engaging personality
The ability to work independently and be flexible in all positions
Must meet company-grooming and appearance standards
Must pass a background check
Weekend availability is essential
Coach and train Fan Experience staff to consistently perform their responsibilities
Serve as liaison between Fan Experience, administrative, and Security staff
Attend all supervisor meetings and briefings
Lead by example, implementing five-star service with all fan facing and staff interactions
Help ensure contraband items do not enter the building
Distribute hand-outs before, during or after the event as needed
Monitoring designated area ensuring fan & staff conduct follows stadium policies.
Perform crowd control functions during events as needed.
Act as a member of the emergency evacuation team.
Coordinating wheelchair escorts for special needs fans.
Monitor parking lot and bike parking areas.
Preform administrative tasks
Produce end of event report
Staff break rotations
Distribute & collect staff radios
Assist other supervisors when requested
Preform all Fan Experience staff required tasks in addition to any requests from Fan Experience and/or Events administrative staff
Perform other duties as assigned.
Comfortable in heavy crowd traffic and high noise levels
Willing to work in all types of weather, including rain, wind, and extreme heat and cold.
Ability to stand for extended periods of time (up to 8hrs)
Regularly walk up and down cement steps
*Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions.
What we offer:
Seasonal part-time hours
Gameday snacks provided
Uniform polo and light weight jacket provided
Opportunities to attend teammate appreciation events
Potential monthly bonuses
Discounts to concessions, team store & Adidas employee store
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.