The Footprint Center is seeking talented and experienced individuals to join our team as Security Officers in our on-site sportsbook operated by FanDuel. These positions are responsible for ensuring the safety and security of our guests, team members, and company assets while providing excellent customer service. The focus shall always be on ensuring strict compliance standards are met, while maintaining a positive attitude that promotes a comfortable environment for both external and internal guests to enjoy the premier sportsbook gaming destination in Arizona.
What You Will Do:
Check identification of all guests entering the FanDuel sportsbook
Utilize metal detector and x-ray machines to ensure a safe environment
Patrol and inspect assigned areas
Secure all exits, doors and windows after end of operations
Monitor guest and team member passage in and out of the sportsbook
Preserve the scene of criminal activity for investigators and outside agencies
Transport and guard the movement of company funds throughout the sportsbook
Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
Provide outstanding customer service in a timely manner to both guests and fellow team member
Assist with customer disputes, intoxicated subjects and criminal matters
Resolve complaints within scope of authority; otherwise refer to management
Notify supervisor, manager, surveillance of any unusual activity, incidents or crimes
Responsible for checking for and reporting safety hazards
Ensure the safety and security of all guests and team members
Performs other duties as assigned
What We Need from our Officers:
Minimum of 1+ years’ experience in security with a focus on guest service is preferred
Must be able to obtain and maintain a gaming and/or racing license and satisfy all regulatory requirements
Ability to actively listen to what others have to say and restate information to ensure understanding
Ability to respond to complaints and be able to resolve them in a safe, professional, and courteous manner
Ability to handle complaints with sensitivity
What You Can Expect:
Due to varied nature of the organization’s business operations, employees must be able to work according to the business needs, which could include evenings, weekends, holidays and overtime.
95% indoor work
M-Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
Must possess great Visual Acuity.
Dexterity to handle radios, vehicle screening mirrors, hand wands and other essential equipment.
Ability to lift items weighing 25 pounds or more such as barricade, boxes, bags, etc.
Ability to carry objects of 30 yards without assistance.
Ability to physically defend themselves and others.
Ability to conduct multiple foot patrols of the facility and exterior space without assistance and in all weather conditions.
Ability to stand at fixed posts for several hours at a time in all weather conditions.
Subject to reaching, twisting, and kneeling to perform the essential functions of the job.
Ability to respond to emergencies in a timely manner without assistance.
Ability to assist guests and staff in emergencies, including pushing wheelchairs and/or picking up, dragging or otherwise moving persons in distress.
Due to the nature of our business, the employee will work in an environment with large crowds and loud noises to include sporting and concert events.
Ability to Read, Write & Speak in English
The physical demands are representative of those required for the employee to be successful in performing the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Additional duties, expectations, demands, etc. may be added or changed to this role on an as-needed basis in order to meet organizational needs.
The Phoenix Suns are an Equal Opportunity Employer M/F/D/V