All team members of Senators Sports & Entertainment are held accountable for creating raving fans.

The Youth League Facilitator is responsible for ensuring that all aspects of on-ice officiating for Ottawa Senators Spring and Summer Youth League games held at the Bell Sensplex (Ottawa West) and/or Richcraft Sensplex (Ottawa East) are executed properly. The facilitator must ensure the safety of all participants on the ice and engage in the game to create a fun atmosphere.

Essential Raving Fans Responsibilities and Accountabilities

  • Seeks ways to enhance the fan experience in unexpected ways

  • Empowered to say YES, creating raving fans of Senators Sports & Entertainment

  • Knows and lives SSE’s mission everyday through service, teamwork, continuous improvement, change, and fun

  • Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”

  • Maintains consistency in attitude and behavior, exceeding expectations

  • Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan

  • Approaches all tasks with a “can-do” attitude understanding that there is no other kind of attitude

  • Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior

  • Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.

  • Presents a cheerful, positive manner

  • Takes ownership and sees the client’s need through from beginning to end

  • Exercises appropriate judgment in handling client situations.

  • Responds in a positive manner with alternative solutions when a client’s initial request is not possible.

  • Shows initiative and takes action with an appropriate level of independence

Health & Safety Responsibilities and Accountabilities

Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:

  • Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures

  • Using or wearing protective equipment, devises or clothing when required

  • Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member

  • Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures


Responsible for completing on-line training modules as required, including, but not limited to:

  • Accessibility for Ontarians with Disability

  • Ontario Worker Health & Safety Awareness

  • Workplace Hazardous Materials Information System

  • Violence and Harassment in the Workplace

May also be required to attend on-site training sessions as scheduled (eg. customer service).


  • Able to work flexible hours (evenings, nights, weekends, holidays)

  • Familiarity with the rules of hockey and strong skating background (experience as a player, coach, or referee in organized minor hockey an asset)

  • Experience working with children

  • Strong customer service skills

  • Excellent communication skills (oral)

  • Ability to work under pressure and adapt to ever-changing environments

  • Strong work ethic

  • Referee certified is an asset

  • Bilingualism (French & English) is an asset.

  • Team player

  • Responsible and dependable

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.