All team members of Senators Sports & Entertainment are held accountable for creating raving fans.
The Youth League Facilitator is responsible for ensuring that all aspects of on-ice officiating for Ottawa Senators Spring and Summer Youth League games held at the Bell Sensplex (Ottawa West) and/or Richcraft Sensplex (Ottawa East) are executed properly. The facilitator must ensure the safety of all participants on the ice and engage in the game to create a fun atmosphere.
Essential Raving Fans Responsibilities and Accountabilities
Seeks ways to enhance the fan experience in unexpected ways
Empowered to say YES, creating raving fans of Senators Sports & Entertainment
Knows and lives SSE’s mission everyday through service, teamwork, continuous improvement, change, and fun
Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
Maintains consistency in attitude and behavior, exceeding expectations
Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan
Approaches all tasks with a “can-do” attitude understanding that there is no other kind of attitude
Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior
Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
Presents a cheerful, positive manner
Takes ownership and sees the client’s need through from beginning to end
Exercises appropriate judgment in handling client situations.
Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
Shows initiative and takes action with an appropriate level of independence
Health & Safety Responsibilities and Accountabilities
Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:
Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
Using or wearing protective equipment, devises or clothing when required
Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures
Responsible for completing on-line training modules as required, including, but not limited to:
Accessibility for Ontarians with Disability
Ontario Worker Health & Safety Awareness
Workplace Hazardous Materials Information System
Violence and Harassment in the Workplace
May also be required to attend on-site training sessions as scheduled (eg. customer service).
Able to work flexible hours (evenings, nights, weekends, holidays)
Familiarity with the rules of hockey and strong skating background (experience as a player, coach, or referee in organized minor hockey an asset)
Experience working with children
Strong customer service skills
Excellent communication skills (oral)
Ability to work under pressure and adapt to ever-changing environments
Strong work ethic
Referee certified is an asset
Bilingualism (French & English) is an asset.
Responsible and dependable
Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.
SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.