Reporting to the Director of Operations, the Arena & Facility Manager is a key member of our team, ensuring the highest levels of customer service and quality maintenance at our world class facility. As an experienced facility manager, you will provide guidance and leadership to a team of facility operators to ensure that a high standard of safety, cleanliness and technical operation is maintained at the Richcraft Sensplex.



  • Responsible for the daily operation and maintenance of the facility and all systems, including, but not limited to: HVAC, sound, lighting, ice making, fire protection, safety, scoreboard, communication, etc.

  • Ensure proper building standards are maintained

  • Ensure the interior and exterior of the facility are properly maintained on a continuous proactive basis

  • Ensure set-up requirements and technical requirements for events are executed per specifications

  • Participate on committees to assist with event details and other special requirements

  • Responsible for ensuring that the assembly and disassembly of the facility are properly executed as dictated by programs and events

  • Ensure the facility is in compliance with Health and Safety regulations

  • Responsible for maintaining accurate inventory of equipment, furniture, and supplies

  • Assist with annual maintenance projects

  • Maintain facility and property to City of Ottawa and Capital Sports Management Inc. standards

  • Responsible for following facility budget – to be responsible for meeting and over achieving budgets

  • Responsible for budget creation and monthly financial statement review analysis, forecast setting

  • Management of equipment lifecycle budgets

  • Hiring, training, scheduling staff, performance management, payroll of all Richcraft Sensplex

  • Ensure all staff are properly trained on proper equipment use and maintenance

  • Other duties as assigned by the Director, Operations and General Manager, CSMI

Health & Safety Responsibilities and Accountabilities

Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:

  • Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures

  • Using or wearing protective equipment, devises or clothing when required

  • Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member

  • Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures


Responsible for completing on-line training modules and for ensuring that all Operations team members do the same. These modules include, but are not limited to:

  • Accessibility for Ontarians with Disability (AODA)

  • AODA, the Integrated Accessibility Standards

  • Back & Lifting Safety Training

  • Fall Protection

  • Lockout / Tagout Training

  • Ontario Supervisor Health & Safety Awareness

  • Ontario Worker Health & Safety Awareness

  • Workplace Hazardous Materials Information System (WHMIS)

  • WHMIS 2015 (GHS)

  • Violence and Harassment in the Workplace

May also be required to attend on-site training sessions as scheduled (eg. customer service).



  • Minimum 3-5 years’ previous experience in ARENA management industry is ideal

  • Must possess a valid driver’s license

  • Superior Leadership and Coaching skills

  • Class “B” Refrigeration Operator Certificate is an asset

  • ORFA Basic Refrigeration and Ice Making certificates an asset

  • ORFA Safe Ice resurfacing operations Certificate is an asset

  • Strong knowledge of ice making techniques and ice in and out

  • Experience in HVAC systems and refrigeration plants (ORFA basic refrigeration an asset)

  • Ensure proper building standards are maintained

  • Above average understanding of the Ontario Occupational Health & Safety Act

  • Handyman skills in carpentry, plumbing and electrical

  • Up to date First aid, CPR, defibrillation

  • Must be able to lift heavy objects

  • Able to work independently

  • Ability to work under pressure, prioritize tasks, and meet deadlines

  • Excellent organizational skills

  • Must possess effective oral and written communication skills

  • Must be able to work flexible hours including evenings, weekends and holidays

  • Knowledge of equipment repairs and usage

  • MS Office (Excel, Word, PowerPoint) skills

  • Bilingualism (English & French) is preferred

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities