This position will start on 7/31/23 and run through 6/14/24.

A quick summary about the CRM Role:

The CRM Graduate Associate will focus on assisting with all aspects of CRM including: CRM administration, campaign setup, reporting and analytics. The CRM GA is a central member of the Strategy team and will play a key role in developing strategies, execution of campaigns and analysis of such campaigns.

What the CRM GA will be responsible for:

  • Monitor CRM campaign performance, prepare post-campaign reports and recommend strategic improvements to optimize performance.

  • CRM administration including: data hygiene, lead distribution, campaign management, user support, ad-hoc analysis and data entry.

  • Assist with list generation initiatives for CRM campaigns, email, push, spot ads, and research.

  • Train new hires and existing users on best practices and business rules.

  • Lead generation management and analysis.

  • Assist with development and execution of the companies’ research strategy.

  • Development and documentation of CRM processes.

  • Ensure accurate tracking is in place for all campaigns.

  • Seek out new opportunities through research and industry knowledge.

  • All other duties as assigned.

What the CRM GA needs to have:

  • Post Grad (recent college graduates within 24 months of graduation) or graduate-level college students required.

  • Degree in Marketing, Sports management, Communications or Business major preferred.

  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.

  • Experience with Microsoft Dynamics 365 or KORE ProSports a plus.

  • Familiar with one or more analytic tools (e.g. Power BI, Access, Tableau, SAS, Minitab, R, or STATA etc.)

  • Strong organizational skills, time management skills and attention to detail required.

  • Ability to work as a member of a fast-paced and cross-functional team

  • Strong verbal and written communication skills with an emphasis on business writing skills.

  • Ability to work independently without supervision, be self-directed and demonstrate initiative.

  • Strong teamwork and collaborations skills required.

  • Strong critical thinking, analytical, and problem solver.

  • Presents self in a professional manner and has the ability to interact with all levels of the organization as well as outside vendors

  • Exhibit good judgment and decision-making skills.

  • Willingness to work a flexible schedule based on the changing priorities of the department.

What we offer you:

Compensation and Benefits:

  • $15/hour plus overtime

  • 5 days of PLT

  • Game tickets during Magic season (as available)

  • 40% discount on Orlando Magic merchandise

  • Medical coverage option

Relocation Information:

  • Relocation and housing expenses are the responsibility of the Graduate Associate (Please note that while we have a hybrid work model, this does require you to live and work out of the Orlando, Florida area.)

  • Reliable transportation is also needed

Working Hours:

  • Office Hours - M-F, 9:00 a.m.-6:00 p.m.

  • Based on role determines in office and remote working by the manager

  • Most Associates work all game nights (44 home games + playoffs and finals) including weekends and holidays

  • Culture built on Community, Innovation, Legendary and Teamwork!

Physical requirements


If this opportunity is a job you're passionate about and it fits with your skills and experience, then we welcome you to take the next step and apply!

All offers of employment are contingent on successful completion of our pre-employment screenings, that may include a background check and drug screen.

Please note that this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Orlando Magic are not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at the Orlando Magic via-email, the internet or in any form and/or method without a valid written Statement of Work in place for this position from Orlando Magic HR/Recruitment will be deemed the sole property of the Orlando Magic. No fee will be paid in the event the candidate is hired by the Orlando Magic as a result of the referral or through other means.

The Orlando Magic is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit