This role will focus on provide legendary customer service to all patrons of Amway Center and Camping World Stadium by performing individual ticket sales and accounting duties for the Amway Center Box Office.

What the Part-Time Box-Office Representative will be responsible for:

  • Sell tickets in person at box office window at either Amway Center or Camping World Stadium.

  • Determine and collect appropriate fees and issue tickets.

  • Process and verify credit card purchases.

  • Provide customer service to patrons with ticketing issues, including lost, stolen, or damaged tickets.

  • Monitor, process, and mail advance ticket orders for single and multi-date events.

  • Answer box office telephone and respond to customer questions regarding events, ticket operations, and assist patrons in finding seat locations on seating diagrams.

  • Well-versed on all Amway Center offerings; Premium amenities, suites, loges, clubs, restaurants, hospitality areas, etc.

  • Operate Ticketmaster ticketing system programs including TM Host & TM 1 Sales.

  • Stay current on events scheduled for Amway Center and Camping World Stadium.

  • All other duties as assigned.

What the Part-Time Box-Office Representative needs to have:

  • High school degree or GED required.

  • One year of customer service, ticket sales, or clerical related work experience required.

  • Experience working with large cash volume is preferred.

  • Computerized ticketing experience; Ticketmaster and/or Archtics preferred.

  • Fluent Spanish speaker desired, but not required.

  • Proficient in all Microsoft Office products and other related computer skills required.

  • Ability to meet tight deadlines and work well under pressure.

  • Strong organizational skills, time management skills and attention to detail required.

  • Strong verbal and written communication skills with an emphasis on business writing skills.

  • Ability to prioritize and manage multiple tasks/projects.

  • Ability to work independently without supervision, be self-directed and demonstrate initiative.

  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.

  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

  • Exhibit good judgment and decision-making skills.

  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.

Physical requirements

  • Ability to stand and move about the office for extended periods of time as needed.

If this opportunity is a job you're passionate about and it fits with your skills and experience, then we welcome you to take the next step and apply!

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