Please note this position is for the upcoming season 2022-23. We will not start the interviewing process until mid-August with an anticipated start date of mid-September.
A quick summary about the Part Time Arena Passgate Representative role:
This role will serve as first point of contact for in-game performers, third party vendors and other team visitors checking in for Orlando Magic home games. The rep also be a point of contact for in-game reports and calls to the Arena Operations Team throughout all Magic Games.
What the Part Time Arena Passgate Representative will be responsible for:
Check in guests in Amway Center Employee Entrance by issuing the appropriate single game credentials.
Contact appropriate Orlando Magic employees as needed with troubleshooting during check in process.
Assist as point of contact for issues that arise in Employee Entrance by contacting appropriate Orlando Magic employee.
Document and report all radio calls throughout the game for the Arena Operations Team using 24/7 platform.
Contact appropriate Orlando Magic employees as needed throughout the game with troubleshooting/ emergency occurrences during each game.
Have the ability to direct all radio calls to the appropriate channels.
All other duties as assigned.
What the Part Time Arena Passgate Representative needs to have:
High school degree or GED required.
Minimum of one year customer service experience required.
Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
Ability to meet tight deadlines and work well under pressure.
Strong organizational skills, time management skills and attention to detail required.
Strong verbal and written communication skills.
Ability to prioritize and manage multiple tasks/projects.
Ability to work independently without supervision, be self-directed and demonstrate initiative.
Ability to take direction without follow up.
Ability to work collaboratively with others whom you have no direct authority over.
Strong teamwork and team synergy skills required.
Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
Exhibit good judgment and decision-making skills.
Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
Willingness to work a flexible schedule based on the changing priorities of the department.
If this opportunity is a job you're passionate about and it fits with your skills and experience, then we welcome you to take the next step and apply!
All offers of employment are contingent on successful completion of our pre-employment screenings, that may include a background check and drug screen.
Please note that this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
The Orlando Magic are not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at the Orlando Magic via-email, the internet or in any form and/or method without a valid written Statement of Work in place for this position from Orlando Magic HR/Recruitment will be deemed the sole property of the Orlando Magic. No fee will be paid in the event the candidate is hired by the Orlando Magic as a result of the referral or through other means.
The Orlando Magic is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm