The Oakland Athletics are currently seeking a full-time Guest Services Assistant. This position will report directly to the Director, Guest Services. The Guest Services Assistant is responsible for managing the guest services supplies and locations, fulfilling guests’ customer service requests and assisting with all game day staffing and operational needs.
Inventory, stock and maintain guest services equipment, supplies and locations
Assist with guest services call center and ballpark services’ locations
Monitor and respond to guests’ emails, letters and phone calls
Respond, resolve and track customer feedback, inquiries and complaints
Maintain lost and found inventory and respond to inquiries
Oversee Fan Pack distribution
Manage Designated Driver Program
Mail customer service recovery items
Assist with game day staff recruitment, onboarding, training and deployment
Supervise Giveaway Staff
Facilitate staff incentive program
Serve as game day Event Representative
Perform duties assigned to ensure a safe and enjoyable experience for ballpark guests
Have full knowledge of the Oakland Athletics ticket and stadium policies
Have full knowledge of the RingCentral Coliseum operations
Perform other duties as assigned
BA/BS college degree preferred, and/or equivalent experience
Previous customer service experience preferred
Excellent customer service abilities and problem-solving skills
Detail oriented individual with excellent written and verbal communication skills
Must be computer literate in Microsoft Word and Excel
Must be able to lift objects up to 50lbs
Ability to work flexible hours including nights, weekends, and holidays
Diversity Statement Diversity, Equity, and Inclusion are in our organizational DNA. Our commitment to these values is unwavering – on and off the field. Together, we continue to build an inclusive, innovative, and dynamic culture that encourages, supports, and celebrates belonging and amplifies diverse voices. Combining a collaborative and innovative work environment with talented and diverse team members, we've created a workforce in which every team member has the tools to reach their full potential.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
COVID 19 Consideration
All Oakland A's employees are required to be fully vaccinated against Covid-19 and must provide documentation of complete vaccination status as part of the pre-boarding process. Exceptions are available only for those who need an accommodation.