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Job Description:

Summary:

In this seasonal part-time position Ticket Service Representatives will have the opportunity to work in a fast-paced professional ticket office while providing first class customer service to fans.

Essential Functions:

  • Provide the highest level of customer service to fans, in person and over the phone

  • Effectively learn the ProVenue ticketing platform

  • Ability to answer basic ticket and ballpark related questions

  • Troubleshooting digital ticketing issues, including the MLB Ballpark App

  • Staff Citi Field ticket windows

  • Assist with game night ticket resolutions

  • Perform various ticketing related projects

Qualifications:

A representative should be personable, eager to learn and a hard worker. A Bachelor’s degree in Sports Management, Business Administration or equivalent is a plus but not required. Current Students will also be considered.

  • Possess basic computer skills, including knowledge of Microsoft Office

  • Effectively able to communicate in person and over the phone

  • Ability to maintain composure under pressure

  • A team player

  • Previous customer service experience is desired

  • Experience working in a ticket office is a plus

  • Flexible work schedule, including game, night, and weekend availability

  • Bilingual (English/Spanish) highly preferred

The above information is intended to describe the general nature, type, and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties, and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested.

The New York Mets recognize the importance of a diverse workforce and value the unique qualities individuals of various backgrounds and experiences can offer to the Organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential.

Salary Range: $18/hr

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