The New York Mets are looking for highly enthusiastic seasonal hourly members of our Host/Hostess staff. Candidates are responsible for assisting guests with entry into the ballpark via our VIP entrances, operating our guest service elevators and access control to many of the ballpark’s premium areas. The staff’s core purpose is to make all guests at the ballpark feel like “VIPs” during their time at Citi Field.
Essential Duties & Responsibilities:
Serve as frontline and highly visible informational resource for all guests at Citi Field, with an emphasis on detailed knowledge of the ballpark and its features.
Greet guests upon arrival and departure to ballpark at all posts in the group’s staffing rotations.
Assist guests with scanning of tickets during ingress at all VIP entrances and answer directional questions to help guests find the most convenient route to their seats or other areas of the ballpark.
Operate guest elevators in the ballpark in an efficient and coordinated effort.
Control access to the Delta Club, Hyundai Clubs, Empire Suite Level and Jim Beam Highball Club – check tickets for all guests attempting to access these areas in a friendly and non-confrontational manner, including polite explanation for guests who do not have access to a particular area.
To be successful in this role, candidates must possess:
Stellar interpersonal skills including clear and prompt communication, a positive energetic personality and a genuine willingness to work well with others as part of a team effort.
Punctuality is key for this position including being on-time for roll call, responding to work emails and reporting back from break in a timely fashion.
Staying on post until your break which requires you to be on your feet for long periods of time.
Good listening skills are imperative as gameday information is discussed pre-game during roll call, in order for staff members to deliver the most up-to-date information to guests.
Patience and comfortability working with large crowds.
Reliable transportation to and from the ballpark.
Must be able to work approximately 30 minutes past the end of all Mets home games and other events throughout the year as required.
Prior customer service and hospitality experience preferred.
The above information is intended to describe the general nature, type, and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties, and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested.
The New York Mets recognize the importance of a diverse workforce and value the unique qualities individuals of various backgrounds and experiences can offer to the Organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential.