The New York Mets are looking for seasonal hourly members for our Guest Service Supervisor team. Members of our Guest Service Supervisor staff serve as the department’s on-the-floor leadership unit for all Guest Service Representatives in the seating bowl and all GSRs at the ballpark’s main gates. They act as an extension of our Front Office staff and implement the staffing decisions made by the Front Office Manager, as it pertains to GSR placement throughout the ballpark. They also serve as a resource for all bowl GSRs and GSRs positioned at the turnstiles to address guest and technology issues as required.
Essential Duties & Responsibilities:
Meet with staff prior to gate opening to convey daily information from pre-game meeting and reiterate information provided at GSR Roll Call.
Deploy GSR staff in accordance with the staffing plan for each game provided by the Front Office Manager.
For Supervisors in the seating bowl, serve as a front-line resource for GSRs to handle all seating related issues and any guest questions or issues that require supervisory assistance but do not rise to the level of requiring intervention by Front Office staff members.
For Supervisors at gates, provide immediate support to GSRs to assist with technological issues involving ticket-scanning equipment, enforce no re-entry policy in conjunction with Security, enforce promotional policies and handle guest ticket-related issues that arise before sending guests to Ticket Services with the goal of avoiding unnecessary wait times and delays.
Report to Front Office Manager regarding any personnel issues encountered among GSR staff daily to provide foundation for staffing decisions, coaching opportunities, and potential disciplinary action.
For ticket relocations, work closely with Front Office Manager to ensure proper relocation procedures.
Work hand-in-hand with Security Supervisors to ensure a safe environment for all guests inside the gates of Citi Field.
To be successful in this role, candidates must possess the following skillsets:
Previous supervisory experience in any capacity required.
Arena/venue supervisory experience in a hospitality setting preferred.
Must have stellar communication and interpersonal skills in addition to a positive, energetic personality.
A flexible schedule for nights, weekends and holidays during the baseball season with a required availability for late-March 2023 training dates.
Punctuality is key for this position including being on-time for roll call, responding to work emails and reporting back from break in a timely fashion.
The above information is intended to describe the general nature, type, and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties, and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested.
The New York Mets recognize the importance of a diverse workforce and value the unique qualities individuals of various backgrounds and experiences can offer to the Organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential.