The Tour Operations Account Executive will be responsible for driving revenue by selling non-gameday public & private tours, gameday tours, proposal and gender reveal packages, photoshoot packages, educational tours, virtual tours and more. The Account Executive (AE) will develop relationships with all clients and work at growing these accounts year-over-year. The AE will reach goals by phone prospecting, setting-up ballpark tours/events and appointments, participating in sales/promotional events, and prospecting at Mets home games/internal & external events. The AE will assist with marketing efforts for the Citi Field Tours Program and is also responsible for delivering exceptional customer service, updating and maintaining accounting records, assisting in the day-to-day operation, and other duties as assigned.
Essential Duties and Responsibilities:
Responsible for, but not limited to, the sales of Citi Field Tours & Specialty Packages to both private groups and the general public
Assist in content creation to be used for marketing materials on various platforms
Assist in all day-to-day operations
Assist with scheduling of tour staff
Meet or exceed established sales goals
Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture, and personal database management
Generate a pre-determined minimum number of weekly calls & in-ballpark meetings to create new business opportunities
Provide a superior level of customer service to all New Business Prospects and Event Guests
Continually follow up pre- and post-event to ensure group leader’s event was well executed and group had excellent experience at Citi Field.
Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities
Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
Expected to work some nights and weekends
Qualifications and Requirements:
One to three years of successful sales experience, regardless of previous industry
Four-year college degree
Strong organizational and time-management skills
Excellent oral and written communication, customer service and problem-solving skills
Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines
Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the Mets CRM and ticketing systems (Microsoft CRM and Tickets.com ProVenue)
Availability to work flexible hours including nights, weekends and holidays.
The above information is intended to describe the general nature, type, and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties, and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested.
The New York Mets recognize the importance of a diverse workforce and value the unique qualities individuals of various backgrounds and experiences can offer to the Organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential.