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The Coordinator, Ticket Operations assists the Ticket Operations department with all aspects of the day to day operation of the Ticketing Department and works with the to maintain a professional, organized, and customer friendly ticket experience.

WHAT YOU’LL DO:

  • Build full season and partial plans, single events, and price codes in Archtics

  • Responsible for the fulfillment of NYCFC season, group, and individual ticket requests

  • Assist in the implementation and execution of online ticketing promotions

  • Generate reports based on promotions, sales, inventory, balance past due etc

  • Support Fan Relations and Sales Team with reports and database maintenance

  • Research issues concerning customer accounts, ticket printing, and internet and online purchases

  • Provide excellent customer service on game days - handle questions and solve problems;

  • Build a positive working relationship with Box Office personnel

  • Assists with League reporting and comp requests

  • Assist in pulling monthly commission reports for ticket reps

  • Set up and manage online ticket management through TM Account Manager

  • All other duties as assigned.

WHAT YOU BRING:

  • 1-2 years of experience in Ticket Operations;

  • Previous experience in Archtics/Host or other ticketing system is a plus;

  • Experience with Microsoft Office applications;

  • Excellent communication skills, bilingual is a plus;

  • Well-organized, self-motivated, and the ability to handle multiple projects simultaneously;

  • Availability to work flexible hours including nights, weekends, and some holidays.

COMPENSATION:

This non-exempt position has an estimated annual base salary range of $45,000 to $47,500. Final compensation offer amounts are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications and software expertise. We welcome direct conversations with each candidate about compensation in all of our initial calls.

ADDITIONAL REQUIREMENTS:

  • Applicant must be able to comply with MLS Next Safety and Well-Being policy and any other applicable child safety policies provided to applicants by NYCFC

  • Ability to work flexible hours, including evenings, weekends, and holidays, as necessary

  • New York City Football Club requires a COVID-19 vaccination as a condition of employment, subject to exception under applicable law

  • Prolonged periods of sitting at a desk and working on a computer

  • Must be able to lift 15 pounds at times

  • Must be able to work games scheduled which may be at night and on weekends and holidays

WHAT WE OFFER:

  • Excellent health, dental & vision insurance, with options to fit you and your family’s needs

  • Comprehensive and competitive benefit programs, including maternal & paternal leave

  • Ancillary benefits: Commuter, gym membership, and Citi Bike discounts

  • Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in-office and virtual programs

  • Four complementary tickets to every NYCFC home match

  • Team outings, happy hours, and annual staff gatherings to celebrate our co-workers

  • A dynamic, ambitious, and fun work environment

NEW YORK CITY FOOTBALL CLUB OVERVIEW:

At New York City FC, we are in a mission to build this City into one of the soccer capitals of the world. The Club was announced as Major League Soccer’s 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club consistently finishes at the top of the Eastern Conference and is the reigning 2021 MLS Cup Champion. The games are broadcast locally through YES Network with national television coverage through ESPN, Fox and Univision. New York City FC ranks in the top five of key commercial categories for Major League Soccer franchises: season tickets, attendance, gate receipts, partnerships and retail merchandise sales. The franchise’s social media platforms are already in the top two most-followed in MLS for Instagram, Twitter and Facebook. For more information, please visit: https://www.nycfc.com/.

New York City FC is also one of ten clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Sichuan Jiuniu FC, Mumbai City FC, Lommel SK and Espérance Sportive Troyes AC among its sister clubs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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