Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers, the New Jersey Devils, leading venue Prudential Center in Newark, N.J., the GRAMMY Museum Experience Prudential Center, the Delaware Blue Coats, the Utica Comets, the Sixers Innovation Lab Crafted by Kimball, and renowned esports franchise Dignitas. Led by some of the best and brightest minds across a diverse spectrum of industries, HBSE positions itself as one of the most pioneering, innovative global sports and entertainment businesses to date. HBSE also strives to positively impact the local communities in which it operates through the powerful platform of sports.
HBSE offers an energetic work environment built on collaboration, growth, and a quest to excel in everything we do. Prudential Center in downtown Newark, N.J. hosts more than 175 concerts, family shows and special events annually and is the fourth-ranked sports and entertainment venue in the U.S. by Pollstar and Billboard. It is home to the New Jersey Devils, a renowned NHL franchise with three Stanley Cup championships and a proud, passionate fan base. Prudential Center is also home to the brand-new GRAMMY Museum Experience, the first and only of its kind on the east coast.
The Philadelphia 76ers organization is one of the most storied franchises in American sports, led by some of the best and brightest minds across a diverse spectrum of industries, HBSE positions itself as one of the most pioneering, innovative global sports and entertainment businesses to date. The 76ers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, UFC and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the sports industry. The 76ers offer a best-in-class workplace culture built on collaboration, growth, and a quest to excel in everything we do.
OUR COMMITMENT TO DIVERSITY:
At HBSE, we engage, represent and reflect diverse voices of employees, players fans and communities. We are dedicated to hiring the best talent that is reflective of where we live, work and play – across all groups and levels; supporting and developing every employee to reach their potential; and creating an inclusive environment that allows team members to bring their true authentic selves to work.
The Box Office Representative is responsible for warmly greeting patrons at the ticket windows, quickly and accurately identifying their service needs, and assisting with ticket sales, Will Call, or answering general questions and resolving issues through world-class customer service.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Efficiently navigate the ticket system software (Ticketmaster);
Quickly recommend best available ticket options and accurately process ticket sales;
Complete shift with accurate settlement report.
Effectively listens and comprehends patron’s questions or issues, and clearly communicates answers or resolution;
Remain up-to-date and knowledgeable about all Prudential Center events and building policies (e.g. bag policy, arena entrances, parking, prohibited items, etc.) in order to direct customers appropriately;
Assist patrons requiring accessible seating tickets or service needs;
Accurately match patron’s photo identification with Will Call name through Ticketmaster system or physical ticket envelope.
Organize and maintain alphabetical order of ticket envelopes for each event shift;
Answer internal and external phone calls, and provide answers to inquiries, resolution to potential issues, or engage a supervisor or full-time staff member when needed.
Maintain clean and organized work area.
Restock supplies (e.g. pens, envelopes,) and prepare work area for next event shift.
High School diploma or GED required;
Prefer experience with Ticketmaster system and office equipment: computer, copier, telephone, ticket printer;
Prefer demonstrated experience with customer service, problem-solving, or cashiering;
Bilingual a plus, especially Spanish.
Must be able to identify problems, their sources, and their potential solutions while continuing to successfully deliver world-class service;
Must have a strong command of reasoned, measured decision-making, with uncompromised judgement;
Must possess outstanding problem solving capabilities to address and resolve event-related issues;
Must maintain calm and professional demeanor while effectively diffusing challenging and emotional situations;
Must be self-confident, resilient and possess a high energy level and enthusiasm;
Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;
Must be flexible & reliable team player, while consistently arriving on-time for all scheduled shifts;
Must be open-minded and be able to accept and apply performance feedback to maintain or improve department’s service standards and commitments;
Must have the ability and willingness to maintain an impeccable professional appearance.
Physical Demands: This position requires the ability to sit or stand for extended periods of time and the ability to lift and/or move up to 25 pounds.
Work Environment : This position requires that work be performed from all Prudential Center Box Office locations. The noise level is usually moderate, however, during events and high volume of patrons at the windows, the noise level may be loud.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.