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The Concessions Operations Manager will support the Assistant Director and Senior Director of Concessions by providing sound leadership in all aspects of the concession department and concessions event operations. The Concessions Operations Manager will deliver an exceptional guest experience, and produce financial and operational success by developing event revenue/cost analysis taking appropriate actions to maximize revenue and margins. Working with the Assistant Director and Senior Director, the Concessions Operations Manager will develop and implement concessions event operational procedures and effective cost control measures for purchasing, inventory control, distribution, event product production, and to minimize spoilage and shrinkage. The Concessions Operations Manager is responsible for delivering an exceptional guest experience, and upholding all local, state, and federal laws pertaining to food and beverage service and employee wage and hour laws.

DUTIES AND RESPONSIBILITIES:

  • Develop sound operational plans to ensure effective pre event preparations, event operations and event management for all concessions event services.

  • Training and development of Concessions and Commissary Managers, and supporting staff.

  • With Assistant Director and Senior Director, provide post event analysis to VP of Food and Beverage after every stadium concessions event with weekly/event labor cost, product cost, yield reports, and waste/spoilage by item.

  • Develop and implement effective purchasing, receiving, distribution and inventory cost control measures.

  • Establish written event operation procedures to ensure sound business practices are being followed

  • Ensure the highest food quality and sanitation standards at all times.

  • Special projects and assignments as business dictates

  • Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPPA

SKILLS AND QUALIFICATIONS:

  • 3+ years of experience in on-premises foodservice unit or multi-department management

  • Proficient in business accounting procedures, to include buy not limited to yield reports, cost analysis, pricing strategies, payroll analysis

  • Knowledge in food safety and sanitation regulations and law

  • Strong verbal and written communications

  • Proficient in Point of Sale and Microsoft office programs, preferred

  • Detail oriented and possess strong organizational skills

  • Ability to work nights, weekends, and holidays as determined by the facility event schedule

  • Bachelors degree or higher in hospitality/business management

  • Strong customer service background

  • Ability to work in a fast paced environment

SUPERVISORY RESPONSIBILITIES

  • Beer Pourers, Hawkers,

  • Concessions Supervisors

  • Vending Concourse Supervisors

  • Warehouse Associates & Leads

PHYSICAL DEMANDS

  • While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel

  • The employee frequently is required to talk or hear

  • The employee is occasionally required to reach with hands and arms, bend at the knees

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

  • Ability to work nights, weekends, and holidays as determined by the facility event schedule

  • Ability to manage a large diverse workforce and build strong teams

  • A dynamic, complex fast-paced environment requires that each individual truly seek to learn and understand from others. Appreciate and value different perspectives to expand your view and approach.

CERTIFICATES, LICENSES, REGISTRATIONS

  • None required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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