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Founded in 1917, the National Hockey League (NHL®) is the premier professional ice hockey league in the world, and is one of the major professional sports leagues in the United States and Canada. With more than 600 employees across offices in New York, Toronto and Montreal, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey to celebrate fans of every race, color, religion, national origin, gender identity, age, sexual orientation, and socio-economic status. At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone – and inclusion belongs on the ice, in the locker rooms, boardrooms and stands.

Benefits to working at National Hockey League include:

  • Medical/ Dental/ Vision insurance effective on the date of hire

  • 401(K) Plan and Defined Contribution Pension Plan

  • Annual Bonus

  • Generous PTO policy

  • Commuter Benefit Program

  • Paid Company Holidays

OVERVIEW

Assist Ticket staff with various ticket projects, guest services, and ticket resolution.

ESSENTIAL DUTIES

  • Mobile Ticket education and troubleshooting

  • Process ticket orders, refunds, or ADA exchanges

  • Assist with ticket reporting

  • Resolve all customer Service issues, internally and externally, such as monitoring NHL Ticket Office email inbox and assisting member clubs with fan questions

  • Assist on Event Day operations/ coordinate with guest service staff

  • Manage NHL party and gift bag ticket distribution and reconciliation

  • Assist with sales and service of suite and premium ticket inventory

  • Work closely with other departments, outside vendors, rightsholders etc.

  • Assist with digital collateral materials for events, Awards, Draft etc

  • Other projects and duties as assigned

QUALIFICATIONS

  • Must be highly organized, and multi-task oriented with excellent verbal and written communication skills.

  • This position require travel for certain NHL Events as assigned.

  • We are looking for an initiative-taking individual.

  • A positive, service-oriented attitude.

  • Ideal candidate must have a college degree.

  • Prior ticketing experience, Archtics experience and Ticketmaster host experience a plus .

Salary Range for this role: $52K to $65K

When applying, please be sure to include a cover letter with your salary expectations for this role. We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted. NO EMAILS OR PHONE CALLS PLEASE. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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