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The Vice President of IT Infrastructure & Operations is responsible for the NFL’s technology, services, and technical teams delivering the enterprise IT infrastructure and operations. The scope encompasses all infrastructure components including networking (LAN/WAN/Edge), compute, storage, platform, b2b identity, and technical facilities.

The successful candidate is a confident leader who can develop, execute, and maintain NFL technology and services that use a combination of internal/external resources, cloud platforms, and automation with a deliberate focus on resiliency, quality of service, and efficiency (cost/effort to maintain).

The Vice President of IT Infrastructure & Operations is a collaborative, hands-on capable technical leader who is engaged in the enterprise architecture, engineering, and IT operations work. This individual is well versed in all domains within their scope and can lead engineers and operations staff based on experience and continuous learning.

It is essential the successful candidate demonstrate the ability to develop technical talent and manage the strengths of their team to meet the fast-moving opportunities and challenges presented by a diverse and broad scope of platforms, services, and solutions. The ideal candidate is transparent and thoughtful, they actively engage their team and peers as they seek to continuously improve the NFL’s technology

Responsibilities

  • Responsible for the shared IT enterprise infrastructure that consists of cloud, on-prem, and co-located equipment, platforms, and service

    • The end-to-end lifecycle and operations of NFL infrastructure and platforms

    • Meeting and exceeding service level agreements, objectives, and performance expectations

    • NFL IT infrastructure includes service delivery to broadcast and media stakeholders, gameday football technology, stadiums, and NFL events

  • Leads the enterprise IT engineering and operations teams within the scope, around 50 resources total including FTE, managed service provider, and staffing agency personnel

  • Responsible for IT enterprise infrastructure and service resiliency, business continuity and recovery, data retention and protection

    • Works across organizational lines and stakeholders to ensure inter-dependent and integrated components for IT services are accounted for whether owned/operated internally, by vendors, external entities, partner or franchises

  • Responsible for the infrastructure and technical service area budgets within scope

    • Plans budgets in collaboration with IT leadership

    • Manages budget in alignment with the larger IT department and NFL business strategy

    • Tracks and reports on budget in collaboration with Finance manager

  • Implements and uses metrics to identify improvement opportunities and monitor performance success, evolves metrics with the changing technology landscape and needs of the business

  • Implements and maintains a multi-resource (internal/external staffing) and business efficient IT infrastructure engineering and operations program

    • Owns managed service vendor relationships and statements of work within immediate scope

  • Owner and executor of multi-year road maps for people, process, and technology within scope

    • Ensures road maps and strategic direction are aligned with NFL business goals and the direction of IT leadership

    • Works collaboratively with peer IT and cross-organization leaders on road maps and long-term technology plans

  • Actively partners with the Information Security Office (ISO) of the NFL to meet and exceed NFL cyber security goals and objectives

    • Accountable for patching/updates and vulnerability remediation within scope in partnership with ISO

    • Accountable for engineering and operations partnership and engagement with ISO technical and program resources, incident response, incident remediation, forensics, and joint operations

    • Maintains an open and consistent dialogue with the ISO regarding daily operations and long-term technical road maps, incorporates security principles and requirements at design and through the lifecycle of systems within scope

  • Responsible and accountable for acquisition (RFP/RFI, contracts), implementation, management, support, documentation, training, communications, resilience, and integration within scope

  • Responsible for and maintains a team that is both internally and with its business and client relationships; inclusive, transparent, and highly connected

  • Responsible for the incident, change, request, asset, and problem management processes within scope of service management

    • Senior participant and voter on the IT change board

    • Uses established shared IT platforms for incident, change, request, asset, problem, project, and program management and collaborates with accountable service owners for implementing infrastructure needs into platforms/programs

  • Maintains a highly responsive and engaged 24x7 hour, year-round customer and business-oriented service standard

  • Maintains extensive documentation and delivers updates and reporting to IT and executive leadership with meaningful metrics and insights for scope of work and services

Required Qualifications

  • 12+ years leading IT infrastructure and operations teams

  • 12+ years leading enterprise architecture for infrastructure, platforms, and applications in complex, multi-stakeholder, shared service environments

  • 10+ years leading engineering and operations for complex hybrid infrastructures, cloud, hosted, on-prem

  • 10+ years leading data center and remote technical installations and environments including remote sites, branch offices, temporary locations, including making improvements to sites to meet and exceed minimum operational qualifications

  • 7+ years planning, managing and responsibility for year over year performance of an IT infrastructure and operations budget

    • preferred candidate has managed budgets more than 5M$

  • Advanced experience incorporating Cyber Security policies and requirements

  • Advanced experience developing and leading IT BCRS and DR processes

  • Advanced experience and skill determining, implementing, managing to and reporting on SLA, SLO and performance metrics for both internal and external services.

  • Advanced experience leading technical teams through incidents and resolutions

    • Reporting status and root cause analysis

    • Identifying, documenting, and leading continuous improvement through lesson learned

Preferred Qualifications

  • Experienced working in a shared services model with many stakeholders including franchises

  • Experienced in leading broadcast and media infrastructure in addition to Enterprise IT

  • Enterprise contract review and negotiation experience

  • Proven ability to recruit and retain talent

  • Experienced working with project and program management offices (PMO)

Other Key Attributes / Characteristics

  • Is trusted across organization lines and by external vendors, partners, and stakeholders

  • Is transparent, communicates often, clearly and effectively verbally and in writing

  • Excellent at building and maintaining relationships with stakeholders across the organization

  • Passion for technology and solving for technical opportunities and challenges

  • Advanced ability to mentor and develop team members with a variety of approaches

  • Highly collaborative, plays to win and celebrate as team

  • Flourishes in a high pressure, high stakes, high engagement workplace

  • Meets the demands of a role that has 24x7x365 accountability

  • Seasoned professional who identifies with the NFL values of integrity, resilience, respect, responsibility to team, tradition and innovation

Physical Demands

  • In office role, NY or NJ location

Travel

  • Scheduled quarterly or as needed travel to NFL offices/technical facilities for customer and team support

  • As needed travel to NFL events, stadiums, and business meetings

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

Terms / Expected Hours of Work

  • NFL employees are required to work 40 hours per week.

  • FLSA exempt.

  • The NFL maintains a Flexible Workplace Policy that provides members of our workforce with opportunities to periodically work from a location of their choice, while maintaining a priority on in-person work at an NFL office, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success.

  • The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.

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