The NFL Digital Media Technical Operations team is seeking an experienced Manager to assist with supporting various platforms at NFL Media including: NFL.com, NFL app, NFL Fantasy, and Clubs Sites. This person will be expected to immerse themselves within the details of all digital products and become a communication hub for operational activities. This person should have strong communication skills and confidence in a fast-paced environment. This position communicates with product management, technology, marketing and sales departments. The role will report directly to the Director of Digital Operations.
Serve as central POC for communication and stakeholder management for all NFL's in-market products from product marketing, in-market operational support, content strategy, product enhancements, engineering, business development and legal.
Create concise plans and presentation for cross functional teams not limited to senior leadership from process/product ideation to in-market consumption.
Develop, manage, and continuously improve processes for scale that help the Digital Programming and Product teams meet their goals more efficiently and effectively
Develop, manage, and enhance business analytics of in-market performance, not limited to KPI measure of operational performance, foster and maintain new technical partnerships with external and internal clients/vendors.
Provide operational support for our digital O&O platforms on all gamedays and around League tentpole events, including reporting and prioritization of issues.
Manage operational execution and support of live streaming digital shows on NFL.com
Manage content updates within the CMS for various stakeholders within digital content programming, editorial and the League including active NFL.com webpages
Manage request of access on NFL.com for API portals, databases, and ecommerce platforms services.
Oversee all new/existing partner integrations and operational responsibilities for authentication management for NFL O&O products not limited to MVPDs and Broadcast partners.
Serve as central POC for Live Broadcast blackout/retrans management & communications.
Maintain relationships with partner support teams who operate within and outside NFL.com support instance.
Minimum 7 years working in either product management, project management, business analysis, and live event support in large scale media environment
Proficiency in design via tools such as Adobe Creative Suite
Prior experience preferred in the operational support of a web and mobile based applications
Understanding of digital workflows from live stream delivery to media workflows.
Must be passionate about the NFL and its clubs.
BS or BA in business, marketing, communications, computer science, or related field preferred.
Strong Knowledge of 3rd party authentication work streams
Avid interest and knowledge of NFL football
Other Key Attributes / Characteristics
Must be passionate about the NFL and its clubs.
Excellent problem-solving ability; highly motivated to drive positive change
Ability to supervise employees, handle conflict, manage change and improve operations
Ability to understand and document business rules
Ability to quickly learn new systems and programs
Attention to detail and excellent organizational skills
Excels collaborating with teams
Strong interpersonal, verbal, and written communication skills
Passion for leading in a collaborative, cross functional team environment
Well-organized; able to manage multiple tasks and prioritize in a fast pace environment
Terms /Expected Hours of Work
Minimum 40 hours a week
Required to work from NFL LA office in Inglewood, CA
Must be flexible to work weekends (specifically Sundays in-season and Holidays)
Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office.
Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's).
The NFL maintains a Flexible Workplace Policy that provides members of our workforce with opportunities to periodically work from a location of their choice, while maintaining a priority on in-person work at an NFL office, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success.
We also continue to prioritize the health and safety of our NFL workforce. Consistent with that commitment, considering the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our NFL workforce be fully vaccinated. Exceptions are available only for those who need an accommodation for a qualifying disability or sincerely held religious belief or practice.
The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.