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The NFL Digital Media group is seeking a Product Operations Coordinator to assist with supporting various platforms at NFL Media including: NFL.com, NFL app, NFL Fantasy, and Clubs Sites. This person will be expected to immerse themselves within the details of all digital products and become a communication hub for operational activities. The role will report directly to the Product Operations Manager.

Responsibilities

  • Ensure the Operations teams are ready with the resources, information and processes required to support new products (training, run-books, documentation, resolution paths, FAQs, etc)

  • Manage operational executions for live digital streaming shows on NFL O&O platforms (NFL app for mobile/tablet/ctv, Fantasy app, and web browsers)

  • Use admin tool to support digital content programming, editorial and League stakeholders, as well as administration and maintenance of active NFL.com properties

  • Provide operational support for our digital O&O apps on all gamedays and around League tentpole events, including reporting and prioritization of issues.

Required Qualifications

  • Ability to quickly learn new systems and programs

  • Excellent problem-solving ability; highly motivated to drive positive change

  • Strong interpersonal, verbal, and written communication skills

  • Excels collaborating with teams

  • Able to manage multiple tasks and prioritize in a fast pace environment

  • Proficiency in design via tools such as Adobe Creative Suite

  • Experience with markup skills utilizing HTML, CSS, and JavaScript is preferred

  • Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office.

  • Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's).

  • Strong knowledge of sports and digital sports products

Preferred Qualifications

  • Bachelor of Science or Arts degree in business, marketing, communications, computer science, or related field is preferred

  • 1-3 years’ experience coordinating and supporting digital products in a sports entertainment, digital, media or related industry

  • Prior experience with Live event support

  • Prior experience with Content Management Systems (CMS)

  • Prior experience in operational support of a web and mobile based applications

Other Key Attributes / Characteristics

  • Ability to understand and document business rules

  • Attention to detail and excellent organizational skills

  • Avid interest and knowledge of NFL football

Terms /Expected Hours of Work

  • 40 hours per week

  • Seasonal, 7 month role

  • Must be flexible to work weekends (specifically Sundays in-season)

  • Required to work from NFL West office

  • We also continue to prioritize the health and safety of our NFL workforce. Consistent with that commitment, considering the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our NFL workforce be fully vaccinated. Exceptions are available only for those who need an accommodation for a qualifying disability or sincerely held religious belief or practice.

  • The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.

  • The NFL places a priority on having an in-person workplace, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success. We remain steadfast in our belief that working together as a team, in our physical office spaces, is critical to the successful execution of our season. For those reasons, we expect employees to work from an NFL office five days a week, except in limited circumstances permitted by NFL policy.

  • We also continue to prioritize the health and safety of our NFL workforce. Consistent with that commitment, considering the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our NFL workforce be fully vaccinated. Exceptions are available only for those who need an accommodation for a qualifying disability or sincerely held religious belief or practice.

  • The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.

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