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The NFL Global Security Operations Center (NFL GSOC), located within the NFL Films building in Mt Laurel New Jersey, is a critical component of the NFL Security Department, providing access to department services while ensuring the League has a proactive posture to address current and emerging threats leveraging offensive and defensive capabilities. The Operations Assistant will aid the NFL GSOC in addressing security incidents across the League and its stakeholders, assist in security related tasks, and participate in projects and services in support of operations and events.

Responsibilities

  • Monitoring security cameras from all League offices

  • Monitor and assist with card access systems requests

  • Responds to all emergency situations in accordance with proper policies and procedures.

  • Performs other duties as assigned by the Supervisors and/or Security leadership.

  • Manage visitors and telephone calls, determine the nature of requests and direct callers to appropriate staff or personally provide the desired information.

  • Triage and respond to requests for information such as status of reports, suspense dates, and similar information readily available from files.

  • Assist in the development of reports, statistical data, briefs, forms, and other documents.

  • Responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, camera systems, door alarms, and duress alarms, and providing general assistance to employees, vendors, and guests.

  • Assist in the management of Emergency Mass Communication System

  • Will assist in security incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire, and EMS personnel as required via telephone and/or radio.

  • Act as a liaison between all departments and the Global Safety & Security team.

  • Collaborate with other internal business units regarding incident reports related to GSOC support and security incidents.

  • Aid in research in support of security incidents and investigations

  • Proficiency in web-based social media for monitoring

  • Check to ensure all Access Control, CCTV, and other tools are working properly

  • Assist GSOC staff, security department personnel, and League employees in fielding service requests as needed

Required Qualifications

  • 2-3 years 2-3 years of experience working in a command center or intelligence fusion center environment or experience in emergency management, public safety, intelligence, corporate security operations, incident management, or supplemented by equivalent education.

  • Strong computing skills and comfort with data input

  • Proficiency in Microsoft tools and services

  • Experience doing extensive research in support of projects

Preferred Qualifications

  • High school diploma or GED certificate

  • Bachelor’s degree (preferred)

  • 3 years of experience as an administrative assistant or in a related position

Other Key Attributes / Characteristics

  • Have strong prioritizing abilities

  • Flexibility to address tasks with conflicting deadlines.

  • Ability to analyze problems, identify causes, and implement results-oriented solutions

  • Excellent organizational and time management ability. Must be competent and literate with computers and the Microsoft suite of tools.

  • Must have the ability to develop and write clear and concise emails and memos

  • Ability to handle high-pressure situations and make sound decisions

  • A professional demeanor, along with excellent customer service skills

  • Ability to work independently while also being a team player

  • Ability to recognize patterns to find useful information in the data that’s sometimes unstructured

  • Research, fact-checking, and validation skills to ensure valid data sources and verify accuracy

  • Communication, presentation, and writing skills to present findings derived from the data

  • Interpersonal skills to build relationships with teams from other departments

  • Problem-solving to address the challenges of data collection and analysis, as well as help guide decision-makers toward solutions that resolve issues revealed in the data

  • Possess a solid employment history demonstrating reliability and dependability

Physical Demands

  • N/A

Travel

  • Minimal

Terms / Expected Hours of Work

  • The Operations Assistant will be expected to work 40 hours a week with accessibility via phone and email in off hours. Personnel serving in this position may be requested to work weekends and at times operate outside of normal business hours in support of League games and events.

  • FLSA non-exempt.

  • The NFL maintains a Flexible Workplace Policy that provides members of our workforce with opportunities to periodically work from a location of their choice, while maintaining a priority on in-person work at an NFL office, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success.

  • We also continue to prioritize the health and safety of our NFL workforce. Consistent with that commitment, considering the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our NFL workforce be fully vaccinated. Exceptions are available only for those who need an accommodation for a qualifying disability or sincerely held religious belief or practice.

  • The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.

  • This job posting is for a position with one of the NFL’s third-party agency partners that provides services to the NFL. The individual selected for this role will be an employee of that third-party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment are handled by the agency. The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.