The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19, including having received a booster when eligible. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.
The IT Workplace Technologist is a passionate, enthusiastic, and innovative individual who has a drive to succeed and is excited about the customer experience. As an IT Workplace Technologist within the Customer Experience department, you'll be responsible for providing day-to-day operational support to the NBA, WNBA, G-League and NBA2K staff throughout local, regional, and remote offices. This position will play a key role in the delivering of high-quality technical support for the users and executives, while delivering exceptional customer satisfaction and personalized service.
Set up, deploy, and troubleshoot Windows and Mac desktop and laptops (imaging).
Set up, deploy, and troubleshoot mobile device to include both iOS and Android.
Learn, setup and troubleshoot league-based applications.
Respond to support requests with ability to prioritize multiple requests.
Answer user inquiries and provide training when applicable.
Suggest upgrades/replacements of software where appropriate.
Maintain and support hardware and software throughout the organization
This position will require strong audio/visual support knowledge.
Support meeting events, training classes and presentations
Complete assigned requests and incidents based on the Service Now ticketing system
Follow IT Asset Management procedures for the tracking, transporting, receiving, and disposing of company technology assets
Serves as an escalation point for issues arising from L1 Service Desk, communicates outages, and problem management
Must have strong written, verbal and interpersonal skills.
Solid pro-active task management and follow-up skills are a plus
Ability to solve technical and system issues with little to no supervision.
A team player who brings positive energy and experience to a collaborative team environment.
Possessing of excellent problem-solving skills with a desire for continual learning.
Strong PC/MAC/Mobile technical skills, including hardware and software configurations: Hardware/Software/AV support: MAC/PC - Desktops, Laptops, Mobile Devices, Printers, Network Devices and Cabling, as well as large assortment of non-standard accessories, such as Proxima's, AV support, etc.
Strong software skills, inclusive of installation, troubleshooting and problem resolution utilizing mixed resources included would be: Microsoft Office Suite 2016/2019/O365 (Word, Excel and PowerPoint)
Microsoft Outlook Jamf Working knowledge of strong level
Network troubleshooting and equipment.
Strong set should include A/V equipment, cabling, and provide 'White Glove' customer service
Must be able to carry a cell phone and respond promptly to requests for assistance (24 x 7 x 365).
On Call rotation required.
Travel is required.
Degree in Computer Science, Information Systems or Engineering is desired.ITIL Certification
We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.