The Associate Sales & Service Account Executive is instrumental in servicing and renewing the existing fan base as well as reaching out to prospective clients and developing and closing new sales. This role specifically focuses on providing outstanding customer service and cultivating relationships with Season Ticket Members via phone calls, emails, game visits, and special events. In addition, this position will contribute to the sales efforts of the New Business Development team through upselling, cross-selling, and referrals for all Minnesota Sports & Entertainment products.
As our Sales & Service Account Executive, YOU WILL:
Thrive to succeed. Our business is fueled by fans, and you are at the heart of all we do, whether you are selling season tickets or retaining our current fan base, you thrive on the hustle of success. You’ll exceed your renewal and new business development goals through extensive cold calling, following up on referrals, and networking, therefore this role is not for those who are intimidated to pick up the phone. You’ll seal the deal with new fans by presenting our offerings in person or virtually and with your growing knowledge of the sales industry, ticketing systems, and our products, you’ll be able to capitalize on the first-time consumers and growing hockey fans. If the concept of sales is new to you, trust in us, we have the best in the biz to teach you how to succeed.
Build and maintain lasting relationships. At the Wild, we strive to stand out amongst the competition, and our fan base recognizes that. Being an advocate for our organization, polite in your interactions, timely and professional will lead to YOUR success. You always know what is going, and can foresee ways to surprise and delight, because you know and listen to your customers. You’ll maintain regular touchpoints, such as meetings, lunches, or phone calls, to remain connected to your customers. and the community to meet their needs and share the game of hockey successfully.
Be a cultural centerpiece. Your interaction with our employees, fans, and community is constant. People see you as a supportive resource and a critical part of our team and the Wild’s culture and brand. You will interact with your team, and our fans, during season ticket member events, game nights at sales kiosks, and community events, sharing our benefit programs and promoting the sport of hockey. You present the best version of yourself and our brand, both on and off the ice.
Deliver exceptional experiences. You are a helper. You are someone who listens and anticipates our fan’s needs and desires. You solve problems before anyone even knows they’re there with a solution that is greater than their expectations could ever be. Through proactive and genuine communication, you will engage and delight prospective fans. On game day, you’ll be there to further a connection with our fans, and to draw people to the sales kiosk by offering our products and services.
YOU ARE A:
Professional Hustler. At the Wild, we strive to stand out amongst the competition. You are the first to arrive and the last to leave. By being an advocate for the organization, polite and persistent in your interactions, and professional in your process leads will lead to YOUR success. Your customer drives your actions and is at the center of everything you do. You always know what is going on because you consistently connect with our customers and community always sharing the game of hockey.
Continuous Learner. Your ears and mind are always open. You consistently want to get better and yearn for insight and knowledge and soak in the experiences of those around you. You take calculated risks and aren’t afraid of making mistakes, because you know the value of learning from experiences. You are always looking for ways to grow and adapt and are ready to take on a new challenge.
Day Maker. The days are long, the years are short, is how the saying goes and our work here is no exception. We do what it takes to get the job done and often, we do even more than what it takes. We strive to go above and beyond, exceeding all expectations and we thrive in an environment that requires us to step up and step out of our comfort zone for the sake of bringing joy to someone else’s life.
Focused Executor. We believe big ideas reap even bigger rewards when managed effectively. Everything you do touches people, so flawless execution is non-negotiable. Your work can be fast-paced and it can be easy to lose sight of the details, but that’s where the magic is at. With ruthless prioritization, you focus on getting things done quickly and flawlessly, but you may get hit with a nerf gun, or two while doing it! Of course, you’re not perfect, so when mistakes are made, you step up, take responsibility, and issue meaningful apologies when you’re wrong.
Servant Leader. At the Wild, everything we do is grounded in serving. You serve our organization, each other, our fans, and our community. Leadership is not a rank, it’s not about being in charge; it’s about taking care of those in our charge. You inspire those around us to dream more, learn more, do more, and become more.
MINNESOTA SPORTS AND ENTERTAINMENT WILL
Listen to you. We need your thoughts, ideas, and passion to help make this the best team in sports and entertainment. You talk, we’ll listen.
Treat you like an adult. We will trust you to get the work done in a way that makes sense for you. We measure output and impact.
Challenge you. We promise you'll be surrounded by people equally committed to the Minnesota Sports and Entertainment organization and to our Minnesota Wild. You won’t find more passionate people all focused on creating a Greater State of Hockey. Go Wild!
Commit to Diversity, Equity & Inclusion. We drive social change and foster inclusivity by providing a safe, positive, and welcoming environment for you, all community members, and employees regardless of race, ethnicity, gender identity, background, or experience.
THE FINE PRINT
College Degree is required or equivalent education and related experience
Minimum of 1 year of customer service and/or sales experience
Ability to work a flexible schedule; nights, weekends, and holidays are required.
In accordance with the ADA the physical requirements for this role include sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, etc. Should an accommodation be requested MSE will evaluate the request and provide reasonable accommodation in accordance with the ADA.