Why Join the Pack?

At this organization, we do things a bit differently. We're not your typical sports franchise pouring all of our focus into the playing stage. We're about uniting together to push the culture forward, challenge the status quo, and accomplish things most didn't think was possible! Whether you're blazing trails in ticket sales, creating for our brands, or using your passion to elevate our vision, your contributions will always shine bright. Together, we are on a journey where chasing greatness is constant and breaking new grounds is a norm.

Position Summary/Objective:

The primary focus of this position is to oversee and manage the operations of multiple technology platforms utilized by members for the Minnesota Timberwolves & Lynx.

What would you do?

Reasonable accommodations may be made to enable individuals to perform these essential functions:

1. Manage the membership functions of the Timberwolves App including member badge install, loading court cash, troubleshooting, and observing utilization.

2. Collaborate with Timberwolves Team Store and Concession Partners regarding customer concerns or feedback to improve the member discount experience.

3. Monitor Ticket Management systems including the Timberwolves App and Fan Account.

4. Regulate Member Exchange submissions, monitor inventory and troubleshoot member errors.

5. Operate Pack Perks including processing orders, communicating redemption details and executing in-game experiences.

6. Facilitate training for Timberwolves service staff providing the knowledge to troubleshoot questions or concerns before need of escalation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

Proficiencies or equivalent experiences:

1. Strong written and verbal communication skills required.

2. Able to interface with colleagues, senior executives, and clients effectively and personably, recognizing the need to adjust communication style accordingly to the audience.

3. Ability to tactfully handle and resolve issues and follow up accordingly.

4. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.

5. Knowledge of CRM and Back Office is strongly preferred.

6. Able to work flexible hours including nights, weekends and holidays.

7. Ability to work well on a team and independently.

8. Ability to manage specific processes and tasks in the department under supervision.

Experience: Experience working in the business side of a professional, minor league or college team is preferred.

Education: Bachelor’s degree or equivalent experience preferred.

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Additional information:

COVID-19 Vaccination Policy Proof of completed COVID-19 vaccination and booster will be required prior to your start date.

Work Environment

This job operates in a professional office environment. In addition to working office hours staff may be required to work Timberwolves and Lynx games as well as external events including but not limited to: charity and networking events. Work is both sedentary and active in nature. The working environment is generally favorable, and office lighting and temperature are adequate. Work is generally performed within an office environment with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps as well as moderate noise levels .

Physical Demands

Work is generally sedentary in nature. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment. Staff will occasionally ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff will frequently move boxes of merchandise and equipment weighing up to 30 pounds.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Our DEI Commitment

Our Diversity, Equity, and Inclusion initiatives reflect our nature as a Pack. Each one is defined by our collective strength and effort to move everyone forward. Through DEI, we speak up against social injustices, marginalization, and oppression, provide equal opportunities, embrace the differences of others, and create an environment where everyone feels accepted and welcome. Together, we empower each other to be champions of change, help put those around us in a position to win and use our voices for good.

As an organization, we’re proud to commit to accountability, transparency, change, and building DEI into everything we do; because when we do, our community becomes stronger.

E-Verify Statement

We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot prove this, we will give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action might be taken against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.