Why Join the Pack?
At this organization, we do things a bit differently. We're not your typical sports franchise pouring all our focus into the playing stage. We're about uniting to push the culture forward, challenge the status quo, and accomplish things most didn't think was possible! Whether you're blazing trails in ticket sales, creating for our brands, or using your passion to elevate our vision, your contributions will always shine bright. Together, we are on a journey where chasing greatness is constant and breaking new grounds is a norm.
Position Summary/Objective: The individuals in this position provide pivotal support to the Group Events team with the execution of game night functions (before, during and after all home games).
What would you do?
Our top assistants can perform these essential job functions while maintaining an outstanding level of customer service:
Assist with the fulfillment of all Group Events fan experiences at Timberwolves home games.
Staff the Group Zone and Redemption Zone booths at Timberwolves home games.
Assist with implementation of single-game group ticket promotions and redemptions.
Interact with fans, field questions, and provide excellent customer service.
Support initiatives & promotions in the office as needed.
Perform and strengthen other duties as they are assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Knowledge, Skills, Abilities & Other:
Strong verbal and written communication skills required.
Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook).
Ability to manage specific tasks in the department under supervision.
Ability to work well on a team and independently.
Able to work flexible hours including nights, weekends and holidays
Experience: Previous customer service experience is preferred.
Education: Bachelor’s degree or pursuit of bachelor’s degree is preferred.
Specialized Knowledge, Licenses, etc.:
Supervisory Responsibility, if any: This position does not have supervisory responsibilities
This job operates in a sports/entertainment arena environment. Staff will work Timberwolves and Lynx home games, Work is generally moving in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions. Work is generally performed within a sports arena, which includes bleachers/steps .
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position and will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes weighing up to 30 pounds.
Position may require infrequent travel to external events.
COVID-19 Vaccination Policy
Proof of completed COVID-19 vaccination and booster will be required prior to your start date.
The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. We care deeply for all of our employees, products, and community!
Our DEI Commitment
Our Diversity, Equity, and Inclusion initiatives reflect our nature as a Pack. Each one is defined by our collective strength and effort to move everyone forward. Through DEI, we speak up against social injustices, marginalization, and oppression, provide equal opportunities, embrace the differences of others, and create an environment where everyone feels accepted and welcome. Together, we empower each other to be champions of change, help put those around us in a position to win and use our voices for good.
We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot prove this, we will give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action might be taken against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.