Summary: The Ticket Services Intern will provide support for the Ticket Services department by assisting with various administrative and operational duties throughout the office, as directed by the Coordinator- Ticket Services & the Senior Manager-Ticket Services. This position will be provided with the opportunity to experience the daily functions of an MLB ticket operations department and support the ticket office management team in providing exceptional customer service as well as maximizing ticket sales and revenue opportunities. The internship typically lasts 12-16 weeks from the time of hire, and may be extended based on performance.
Essential Duties and Responsibilities include (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):
Work closely with the Ticket Services staff in selling individual game tickets utilizing our ProVenue ticketing system to process all ticket transactions.
Assist in the processing, printing, and distribution of individual tickets.
Printing and mailing daily ticket batches, based on playing schedule.
Process ticket exchanges in accordance with the Brewers Season Seat Holder Exchange policy.
Service and interact with customers on a regular basis to help resolve ticketing questions and concerns through our various communication avenues including phone, email, online chat and at ticket windows.
Help with office clerical duties, i.e. data entry, updating informational spreadsheets, filing, and general office work.
Assist with editing and posting on the daily check-in board during the regular season.
Aid in the preparation of the box office including outfitting supplies, signage placement, and other setup duties.
Assist Ticket Services Coordinator with Theme & Community Nights redemption and customer service.
Additional duties as assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Qualified candidates must have exceptional communication, interpersonal, time management, and organizational skills so that they can provide excellent customer service, sell as many tickets as possible, and maximize ticket revenue opportunities
Strong ability to thrive in a team environment
Must possess the ability to multi-task and adjust to rapidly changing business conditions
Must demonstrate a strong work ethic with an innate sense of urgency and tenacity
Be available for the length of the internship
Proficiency in typing
Prior cash handling experience is also preferred but not required.
Education and/or Experience
Candidates must be currently enrolled or have recently graduated from an accredited college or university. Preferred candidate is pursuing a degree in Business Administration, Finance/Accounting, Communications, Sport Marketing/Administration, or Marketing.
To perform the job successfully, an individual should have good knowledge of Microsoft office software specifically Word, Excel, Outlook, and Internet Explorer. Computerized ticketing experience and previous ticket office experience in general is preferred but not required.
Business hours are Monday – Friday 9 am – 5 pm in the off-season (October-February) and Monday – Friday 9 am – 6pm during the season (March-September). Candidates are expected to work a minimum of 2 days per week for at least 16 hours per week but encouraged to work up to 30 hours per week, especially during the season. Must be flexible with working extended hours on both nights and weekends for game days, events, and other times as necessary.