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Responsible for overseeing activities related to the renewal and servicing of Premium Suites at American Family Field. Duties including but not limited to: contributing to the development of an integrated business plan, forming and maintaining relationships with key contacts, and collaborating to create a positive experience for each Premium customer to encourage renewal of existing contracts.
Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
Manage all aspects of Suiteholder events; including coordination with design team on invitations, tracking RSVP’s and working with other departments needed to implement event.
Assist Premium clients with special requests and ticket fulfillment.
Facilitate Experiences program from creation to execution of in-game benefits for Suiteholders including tracking & communications.
Assist with handling in-game duties for the Premium Department for roughly 30 home games per year; supervising concierge staff and interns, executing pre-game and in-game promotions and fulfilling Suite visits and special requests for Suiteholders
Assist in report creation, finding ways to make processes of data collection more automated and efficient.
Help prepare and execute all Postseason information for Suiteholders, including invoices, databases, payment, tracking, etc.
Facilitate onboarding of new lease partners.
Maintain Suite lease information; track current Suite leases, payment schedules, benefits.
Assist in invoicing process and payment monitoring.
Coordinate all schedule selections with clients and distribution of the details internally.
Manage the contract and information database.
Create annual timeline for Premium Service department.
Oversee creation of collateral and reference forms for annual internal & external use as to improve client experience and sales initiatives.
Assist with suite rental procedures and inventory tracking.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Bachelor's degree (B. A.) from a four-year college or university; one to two years related experience and/or training; or equivalent combination of education and experience.
To perform the job successfully, an individual should have extensive knowledge of Microsoft Office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.
Other Skills and Abilities
Strong demonstrated work ethic with an innate sense of urgency, creative capacity and tenacity, team concept and attitude, exceptional organizational, time management and communication skills, acute attention to detail, passion to succeed, ability to multi-task and prioritize, professional demeanor and appearance.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions, which may include heat and cold. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
Business hours are Monday – Friday 9 am – 5pm, however, additional hours may be required on weekends, evenings and some holidays.