The Premium Concierge serves as liaison between FTX Arena Premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and Beverage, Housekeeping, and general Arena Operations. The Premium Concierge manage the Premium entrances, from the luxury suite level to center court seats, and assist with guest service issues providing top customer services to the Elite members.


  • Identifying, troubleshooting, and resolving event-night ticketing issues of Premium clients.

  • Develop proficiency with, and be able to explain all mobile ticketing initiatives, including Miami HEAT Mobile App and Ticketmaster.

  • Assisting guests, building individual connections, and providing direction with any questions or concerns.

  • Ensuring ingress and egress runs smoothly, and congestion is avoided.

  • Issuing guests passes as needed and within regulations.

  • Maintaining exclusivity for all Premium lounges, including Hyde and Bacardi Ocho Suite Level.


  • One year of customer service experience.

  • Excellent verbal communication and interpersonal skills

  • Strong organizational skills and attention to detail.

  • Ability to perform in a fast-paced environment.

  • Candidates must be enthusiastic with a strong work ethic

  • Respects and understands client and celebrity confidentiality.

Event Staff Benefits

  • Competitive Pay Rates

  • Overtime Pay (I.5 times regular rate) on Company Observed Holidays

  • Paid Training

  • Free Parking

  • Discounted Employee Meals

  • 30% discount at Miami HEAT Retail Store

  • Eligible formonthly MVP Recognition Program

    • (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and Photo with the Championship Trophies)

  • Elevate Raffle for a chance to win American Express Gift Cards

  • End of Season Performance Bonus Program*

  • Service Awards – Tenured Recognition Program

Successful candidate(s) will be required to comply with The HEAT Group Vaccination Policy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP