The Miami HEAT and the FTX Arena are hiring enthusiastic individuals to ‘ELEVATE’ the experience of each guest whom attends or visits our facility. Greeters are responsible for a wide range of duties which include but are not limited to proactively assisting guests with inquiries, directing guests to their seating section, providing accurate facility information (nearest ATM, Guest Services location, store locations, F&B options, interactive experiences taking place during the event, Miami HEAT/FTX Arena upcoming events) and providing a safe environment. Schedule and hours are event based, which primarily take place Monday-Friday in the evening, Saturday/Sunday anytime and holidays.

Responsibilities include but are not limited to:

  • Demonstrate a fun, fan friendly attitude and professional appearance at all times.

  • Welcome all guests upon entry/exit with a warm welcome/thank you for coming, see you soon/next game and providing date and opponent name.

  • Address and resolve any guest question or concern that may arise in a quick, polite & courteous manner.

  • Maintains professional communication during all HEAT games and Arena events.

  • Understand and enforce NBA and facility policy and procedures, which includes walking up and down aisles to while monitoring guest behavior.

  • Ability to work affectively within a team in a fast-paced environment.

  • Keep aisles and walkways clears of guests.

  • Stay alert at all times.

  • Positions are located inside/outside the facility and both above and beneath street level.


  • Must be available to work nights and weekends up to or beyond midnight.

  • Demonstrate understanding and familiarity of mobile apps preferred.

  • Previous guest services experience preferred.

  • Excellent communication skills.

  • Bilingual in English & Spanish a plus.

Event Staff Benefits

  • Competitive Pay Rates

  • Overtime Pay (I.5 times regular rate) on Company Observed Holidays

  • Paid Training

  • Free Parking

  • Discounted Employee Meals

  • 30% discount at Miami HEAT Retail Store

  • Eligible formonthly MVP Recognition Program

    • (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and Photo with the Championship Trophies)

  • Elevate Raffle for a chance to win American Express Gift Cards

  • End of Season Performance Bonus Program*

  • Service Awards – Tenured Recognition Program

*must meet required criteria

Successful candidate(s) will be required to comply with The HEAT Group Vaccination Policy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP