Ticket Service Representatives deliver first class service, resulting in a first class experience for guests at Hard Rock Stadium. Hard Rock Stadium is home to Miami Dolphins, Miami Open, University of Miami Football, the Formula 1 Crypto.com Miami Grand Prix, major concerts, international soccer, and other world class events. This position requires commitments on weekends, evenings and holidays.
Essential Job Functions
Greet all guests in a positive, professional and a friendly manner
Ensure all guests needs are exceeded by offering assistance for seating selections
Provide an individualized and consistent level of quality customer service
Proactively anticipate all guests specific concerns regarding their purchase, directions, stadium information and schedule of all events
Accurately organize and distribute “Will Call” tickets to guests
Troubleshoot all ticket concerns in a prompt, courteous and professional manner
Speak in a professional manner via phone/in-person with guests, fans & staff
Work cooperatively with all staff members
Attendance and punctuality are vital, as well as adjusting to a flexible schedule to accommodate meeting the minimum requirement of 80% schedule availability on event days
Understand and adhere to Hard Rock Stadium employee policy and procedures
Availability to work ALL Miami Dolphins and University of Miami home games along with the Orange Bowl as well as other major events. This will include some nights, weekends and holidays
Experience Requirements
Customer service experience (entry level or supervisory) preferred but not required
Must have a positive attitude and possess exceptional communication skills
Requires attention to detail and the ability to adapt in dynamic, difficult and stressful situations
Must have the ability to anticipate needs, assess situations and act accordingly
Spanish is beneficial
Some positions require standing for long periods of time during each event
Strong computer and tablet skills
Knowledge of Ticketmaster Host and/or Archtics is an asset but not required
Cash handling experience
Must have the ability to work as a team player
The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening and, subject to applicable law, compliance with our COVID-19 vaccination policy.
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.
