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The Opportunity

The Director of Security is primarily responsible for the 24/7 safety and security of FedExForum and the surrounding property. This position manages, supervises, and coordinates the day-to-day operations and risk management for security to ensure a safe and friendly environment for our guests, staff, and contractors of FedExForum. This innovative professional will have proven experience in guest facing interactive communication skills and be tasked with implementing policies and procedures that deliver an exceptional safe and friendly guest experience for diverse groups/clients in professional entertainment and sports industry.

In This Role You Will

  • Plan, develop and implement programs to ensure the security and safety of all guests, employees, and performers.

  • Develop an effective strategy to assess and mitigate risk, maintain continuity of operations, and safeguard the facility including staff and guests.

  • Oversee internal and outside security personnel for all building security.

  • Ensure security staff is knowledgeable of post orders, security procedures and guidelines regarding all safety and security incidents in and around the arena.

  • Establish and maintain relationships with local, state, and federal governmental agencies, law enforcement and fire safety agencies for the purpose of security and to ensure smooth and effective day-to-day operations.

  • Maintain relationships with security practitioners across the NBA and other sectors to leverage relevant security innovations and best practices

  • Ensure day-to-day operational activities are managed effectively and meet efficiency and customer satisfaction standards.

  • Oversee arena CCTV and Access Control daily management, screening operations, radio communications, and other physical security equipment.

  • Create and maintain security strategies including policies and procedures with continuous improvement mindset.

  • Oversee incident management system, document incidents, and maintain timely record keeping for all security documentation, including day-to-day and event operational activities.

  • Oversee internal and external security investigations. Collaborate with local enforcement agencies.

  • Work with all the Organization’s departments, including the Legal and Human Resources Departments, to ensure that security incidents and related issues and claims are investigated and resolved without undue disruption of the Organization’s business and activities, and that all investigations or other activities undertaken by the Organization’s security personnel are conducted in a fair and objective manner, consistent with the Organization’s codes of business conduct.

  • Must stay Informed of critical events and be able to adjust operating procedures accordingly.

  • Ensure employees adhere to safety and health policies and procedures to protect employees against workplace hazards.

  • Conduct briefings with staff and senior management on safety and security matters as needed.

  • Develop and review emergency response and crisis management procedures and conducting periodic training exercises relating to such procedures.

  • Maintain a professional, service-oriented relationship with fans/guests attending arena events.

  • Knowledge of alcohol management, crowd management and managing guests in sports and entertainment environments.

  • Establish policies and maintaining records related to arena access controls, including the issuance of daily, seasonal, and year-round credentials to employees, vendors, and contractors.

  • Develop and manage a budget for the Security Department. Forecast staffing, equipment, and other costs. Monitor expenditures.

  • Complete all duties as assigned, on a timely basis, and with a high degree of professionalism.

  • Make immediate decisions and communicate with management, first responders, venue guests, employers, and performers in the facility in an emergency situation.

  • Assist the Maintenance Department with Fire & Life Safety procedures.

  • Work with Event Department to ensure that each event’s building needs are met and staffed accordingly.

  • Other duties and responsibilities as assigned.

The Experience You Will Bring

  • Bachelor’s degree from an accredited college/university/school required. Relevant education and experience may be substituted as appropriate.

  • At least 7 years of managing security teams, departments, etc. within live sports or entertainment industry strongly preferred

  • Deep experience in developing and executing programs (from policy to operations).

  • Excellent written, oral, and public speaking communications skills. Ability to interact effectively with internal and external clients effectively in a professional manner. Demonstrated excellent leadership and management skills. Ability to articulate multiple complex tasks in a stressful environment.

  • Ability to think strategically, and be resourceful, innovative, and forward-thinking.

  • Ability to work in a fast-paced environment, manage multiple tasks simultaneously, ability to meet tight deadlines and work effectively in a high-pressured environment. Ability to be on call 24/7.

  • Ability to work collaboratively with management, staff, contractors, partners, and the public.

  • Strong interpersonal skills with customer service focus.

  • Ability to develop and maintain collaborative relationships with local law enforcement and first responders.

  • Technical knowledge in areas of Access Control and CCTV.

  • Must be able to work in a fast-paced environment.

  • Work extended and/or irregular hours including nights, weekends and holidays as needed.

Nice to Have:

  • Knowledge of sports and entertainment, specifically NBA basketball.

What We Offer

At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. In addition to offering a competitive salary, we have other great benefits and perks.

Keeping You Healthy

  • Industry leading health coverage

  • Short and Long-term disability

  • Team Member and Dependent Life Insurance

  • Group Voluntary Benefits

  • Wellness programs through EAP and Headspace

Discounts and Perks

  • Matching 401(k)

  • Employee Assistance Program

  • Tuition Reimbursement

  • Team Store Discounts

  • Happy Hours and other fun activities

  • Free parking and game night meals

  • NBA Sponsored Discount Programs

  • Employee Referral Bonuses

  • Employee Recognition Programs

Taking Time Off

  • Generous Paid Time Off

  • Holiday Pay

  • Paid Parental Leave

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.

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