Serve as first point of contact for visitors and callers to MLB offices. Provide efficient, courteous and personalized service that positively affects the users call/visit experience. Provides general administrative support to the Facility and Office Operations Department.


  • Operate high volume console to receive, screen and redirect calls.

  • Utilize automated software system to schedule and confirm visitor appointments.

  • Greet guests, visitors and job applicants, and announce their arrival.

  • Answer and refer incoming inquiries to appropriate department(s).

  • Enter large group meeting attendee lists into MyKastle building security system.

  • Use automated conference room booking system to reserve rooms. Monitor bookings daily to suggest potential adjustments needed to the schedule.

  • Assists with mail delivery, sorting and mail room monitoring duties.

  • Provides general administrative support (filing, invoices, labels, copying) to the department.

  • Oversees conference room inventory for kitchen accoutrements.

  • Performs related duties as required.


  • Some college and a minimum of two years of experience in a reception or administrative role.

  • Experience operating high volume, multi-line/directory phone system.

  • Professional demeanor with strong interpersonal and verbal communication skills.

  • Excellent customer service aptitude.

  • Ability to work independently or as part of a team.

  • Strong attention to detail.

  • Ability to sit for long periods of time.

  • Excellent computer aptitude, including strong working knowledge of MS Office Suite (MS Word, Excel and PowerPoint).

  • Working knowledge of conference room software, Condeco strong preferred.

  • Ability to work overtime as needed.

All in-office and ballpark-based positions are subject to MLB's mandatory Covid-19 vaccine policy