Major League Baseball is seeking a Manager to join Club Business Operations & Strategy (CBOS). CBOS is part of MLB’s Strategy & Development group, a centralized resource within Baseball’s Office of the Commissioner that works cross-functionally to develop and execute strategies to grow baseball globally. This position will be a key liaison between the MLB League office and MLB Clubs, leveraging data analytics, strategic insights, and industry best practices to drive revenue, fan engagement, and operational excellence across all 30 Clubs. The CBOS Manager will work cross-functionally with Product, Ticketing, Technology, Finance, Marketing, and Sponsorship to serve as an active voice for Clubs in shaping and operationalizing League-wide strategic initiatives. The ideal candidate is not only capable of interpreting data but can also synthesize information from multiple sources, identify scalable solutions and best practices, and communicate with a wide variety of audiences. This role requires managerial experience, strong relationship-building and stakeholder management skills, the ability to own projects from inception to execution, and an entrepreneurial mindset.
6+ years of experience in Consulting, Finance, Strategy, or related field
Experience in Sports (ideally Team or League) and/or Media & Entertainment a plus
Superior critical thinking, analytical, communication (written and verbal), and presentation skills
Exceptional data evaluation skills with the ability to interpret information from various sources and offer creative, practical, actionable insights
Ability to work cross-functionally, prioritize, and multi-task, often in an ambiguous environment
Strong interpersonal skills and demonstrated ability to interact effectively with all levels of an organization
Excellent teamwork, leadership, organizational, and time management skills
Experience developing and mentoring junior team members
Advanced proficiency in Microsoft Excel and PowerPoint; SQL experience preferred
Entrepreneurial mindset; thrives in a fast-paced, intellectually intense, and highly collaborative environment
Well-organized and detail-oriented
Equally comfortable driving analyses or receiving direction, leading or contributing as appropriate, driving conversations or supporting as necessary
Lead benchmarking efforts that explore, evaluate, and recommend best-practice strategies across fan development, revenue, and operational excellence for all 30 Clubs
Perform detailed quantitative (e.g., market analyses, consumer trends) and qualitative (e.g., case studies) analyses and develop actionable recommendations for MLB Clubs to drive revenue growth and fan engagement
Develop analytical approaches to transform complex data into thoughtful, actionable, and scalable insights for all Clubs
Build strong relationships and collaborate with team members across multiple functions at both the League and Clubs (e.g., Ticketing, Sponsorship, Marketing) to identify high-potential opportunities, source data/resources, and align strategies
Communicate effectively, both orally and in writing, to a broad range of audiences at the League and at Clubs, including senior executives
Recruit, train, and actively develop a team of analysts
Assist with planning and executing CBOS-led workshops and League-wide meetings
Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the Major Leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.
MLB’s vision is to be the global sport of choice for youth to play, fans of all backgrounds to enjoy and a desired destination for employment. With a belief that the journey to growth and greatness is ongoing, MLB gives employees the opportunity to continue learning and honing their skills with programs such as: tuition reimbursement; mentorship programs; lunch and learns; online course subscriptions; paid industry certifications; business resource groups; and more.
MLB provides its employees with exceptional medical, dental, and vision coverage. Premiums are 100% employer covered to help employees focus on being their best!
All in-office and ballpark-based positions are subject to MLB's mandatory Covid-19 vaccine policy