The Usher is responsible for providing outstanding customer service by assisting guests to their seats, providing directions to the stadium’s concessions, souvenir locations and other stadium features.

Essential Duties & Responsibilities:

  • Greet guests attending all stadium events

  • Assist guests in seat locations, resolving customer service concerns and provide general information

  • Perform pre-game, in-game and post-game duties

  • Provide assistance to guests with special needs

  • Maintain a visible presence and monitor assigned sections

  • Guide guests to exits or provide other assistance/instructions in case of an emergency

  • Monitor alcoholic beverage activities, recognizing and reporting illegal and improper behavior and reporting it according to policy and procedure

  • Work collaboratively with all staff and stadium partners

  • Assist in with crowd management efforts

  • Perform all other duties as assigned

Basic Requirements/Qualifications:

  • High school diploma, GED or the equivalent

  • Customer service experience preferred

  • Must be able to be provide courteous, polite and respectful service to all guests

  • Demonstrate excellent communication and interpersonal skills when interacting with guests and fellow employees

  • Ability to adhere to department standards pertaining to attendance, performance and conduct

  • Ability to walk, climb stairs and stand for extended periods of time

  • Able to work evenings, holidays and weekends as needed

  • Bilingual skill is preferred