The Usher is responsible for providing outstanding customer service by assisting guests to their seats, providing directions to the stadium’s concessions, souvenir locations and other stadium features.

Essential Duties & Responsibilities:

• Greet guests attending all stadium events

• Assist guests in seat locations, resolving customer service concerns and provide general information

• Perform pre-game, in-game and post-game duties

• Provide assistance to guests with special needs

• Maintain a visible presence and monitor assigned sections

• Guide guests to exits or provide other assistance/instructions in case of an emergency

• Monitor alcoholic beverage activities, recognizing and reporting illegal and improper behavior and reporting it according to policy and procedure

• Work collaboratively with all staff and stadium partners

• Assist in with crowd management efforts

• Perform all other duties as assigned

Basic Requirements/Qualifications:

• High school diploma, GED or the equivalent

• Customer service experience preferred

• Must be able to be provide courteous, polite and respectful service to all guests

• Demonstrate excellent communication and interpersonal skills when interacting with guests and fellow employees

• Ability to adhere to department standards pertaining to attendance, performance and conduct

• Ability to walk, climb stairs and stand for extended periods of time

• Able to work evenings, holidays and weekends as needed

• Bilingual skill is preferred