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The Club is looking for people with exceptional customer service skills to meet and greet hospitality guests as they enter the stadium and as they arrive at their lounge, offering a professional and friendly “face of the club” and helping guests throughout their matchday hospitality experience.

About The Role

The Club is looking for people with exceptional customer service skills to meet and greet hospitality guests as they enter the stadium and as they arrive at their lounge, offering a professional and friendly “face of the club” and helping guests throughout their matchday hospitality experience.

Who We’re Looking For

Ideally candidates should have the highest standards of professionalism and courteousness, have a proactive attitude towards customer service, and an outgoing, friendly and approachable demeanour. The ability to anticipate potential issues and the desire to do everything possible to ensure each and every guest has their best possible experience are key.

About The Club

Knowing some of the history of Leicester City Football Club helps you appreciate the sense of community, spirit and family for which the Foxes are renowned for.

Formed in 1884, the Club has been in the Premier League since 2014 when the Foxes were promoted as Championship winners. In 2016, Leicester City became Premier League champions. This remarkable achievement qualified them for the UEFA Champions League for the first time in the Club’s history, and the Foxes went on to reach the quarter finals of the competition. The Club continues to build on that success, and celebrated lifting the prestigious FA Cup in May 2021.

Under the stewardship of King Power and the Club’s CEO Susan Whelan, Leicester City Football Club is deeply committed to the local community and its supporters and continually strives to ensure that every point of engagement with fans is truly world class including the experience on matchdays. Meanwhile, investment in the Club continues, with the recent opening of a new state-of-the-art Training Ground in north Leicestershire.

Ultimately, the Club’s vision is as exciting as it is simple: we believe that together, it’s possible. We value and respect individual difference and recognise that the diversity of our staff contributes to our success off the pitch. Our inclusive culture and approach is supported by our Time to Change pledge and our status as a Disability Confident employer.

Contract Type – Casual Hours Per Week 0

Hourly Rate of Pay £10.45/hour

Just to let you know, as a casual worker the shifts available to you are varied and flexible, covering weekends, evenings, and public holidays. There is no obligation on you to accept the work. nor for the Club to guarantee you work.

Leicester City Football Club is an equal opportunities employer and we positively welcome applications from all candidates regardless of age, disability, gender identity or expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Leicester City Football Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.

Suitable candidates will be interviewed as and when they apply, the role will be shut down as soon as a suitable candidate has been sourced.

Overall Objective

To meet and greet hospitality guests as they enter the stadium and as they arrive at their lounge, offering a professional and friendly “face of the club” and helping guests throughout their matchday hospitality experience.

Main Objectives

  • Assist hospitality guests with access to the stadium and to their lounge or executive box.

  • Ensure all guests have the best possible matchday experience through pro-active anticipation of guests’ needs and creative problem solving.

  • Maintain a high standard of safety, security, customer service, cleanliness, and dress code at all times.

  • Ensure compliance with KP Stadium rules and other regulations as necessary.

Person Specification

  • Professional and courteous with an outgoing, friendly personality

  • Must have a proactive attitude to customer service, an ability to anticipate potential issues

  • A desire to do all they can to ensure that each and every guest has their best possible hospitality experience.

Role Requirements

  • To be able to work on matchday weekends and evenings, including Public Holidays

  • To comply and promote the Club’s policies and procedures to include Safeguarding, Equality & Diversity and GDPR compliance

  • Understanding of the governance, security and cyber security requirements including areas such as General Data Protection Regulations (GDPR)

  • To undertake required training including mandatory Club Equality and Diversity, Health and Safety and Safeguarding Induction.

Role Requirements

  • To be able to work on matchday weekends and evenings, including Public Holidays

  • To comply and promote the Club’s policies and procedures to include Safeguarding, Equality & Diversity and GDPR compliance

  • Understanding of the governance, security and cyber security requirements including areas such as General Data Protection Regulations (GDPR)

  • To undertake required training including mandatory Club Equality and Diversity, Health and Safety and Safeguarding Induction.

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