Job Summary: This position is responsible for ensuring a comfortable and enjoyable experience for guests with disabilities, along with providing assistance to all guests visiting Kauffman Stadium. This includes hiring, training, and supervising 20+ active Guest Ambassadors who are crucial to making the stadium as guest-friendly as possible.
Position Accountabilities/Responsibilities:
Hire, train, and supervise 20+ Guest Ambassadors
Assist in all department personnel paperwork including hiring, disciplinary, and payroll
Schedule employees and approve payroll using ADP
Ensure guests with disabilities and physical limitations are provided golf cart assistance in the parking lot and wheelchair assistance inside the stadium before, during, and after games
Monitor standing room only sections, wheelchair rows, and designated smoking areas to make sure guests are within permitted areas
Monitor concourse activities for opportunities to assist guests and report unruly behavior and incidents
Proactively communicate long lines at entry gates, ticket offices, concession stands, and restrooms to ensure quick service for guests
Assist with green team initiatives when needed
Other duties as assigned
Position Qualifications, Skills, and Experience Required:
Bachelor's Degree or equivalent work experience in Guest Services, Hospitality, or Facility Operations
Two years of supervisory experience preferred
Experience working with individuals with developmental and physical disabilities preferred
5+ years Guest Service experience preferred
Experience with ADP Payroll System preferred
Available to work all home games, including holidays, weekends, and evenings
Able to work in high-pressure environment
Professional demeanor and excellent verbal and written communication skills required
Must be team-oriented, extremely outgoing, and motivated
Must be able to stand for long periods of time
Physical Requirements:
Ability to lift items weighing as much as 25 pounds
Must be able to be productive in a work environment where the noise level can be high at times
Specific vision abilities include close vision and ability to adjust focus
Must be comfortable walking to navigate the facility to access the office, concourse, etc.
Must be able to work extended hours and/or weekends as required by deadlines and event scheduling
The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee frequently is required to sit for long periods of time; walk; use hands, handle, or feel.
