Job Summary: This position will assist the Outfield Experience Supervisor in day-to-day operations and assume the Supervisor role when the Supervisor is not in the outfield. Supervisors are expected to anticipate and acknowledge any problems that arise and decide the best course in solving issues as they arise.
Position Accountabilities/Responsibilities:
Assist in hiring, training, and supervision of 20+ Outfield Experience Associates.
Communicate with seasonal associates about schedules, special events, and other changes that may occur.
Schedule employees and approve payroll using ADP.
Be prepared to listen to guests & help address any concerns they may have.
Be able to learn and operate a basic handheld credit card device.
Be “aggressively friendly” to all guests.
Maintain a safe and guest-friendly environment and enforce company policies.
Other duties as assigned.
Position Qualifications, Skills, and Experience Required:
Supervisory experience preferred.
2+ years Guest Service experience preferred.
Experience with ADP Payroll System preferred, but not required.
Available to work all home games and concerts, including holidays, weekends, and evenings.
Able to work in high-pressure environment.
Professional demeanor and excellent verbal and written communication skills required.
Must be team-oriented, extremely outgoing, and motivated.
Must be able to stand for long periods of time.
Must have availability on days, nights, weekends, and holidays.
Physical Requirements:
Ability to lift items weighing as much as 15 pounds
Must be able to be productive in a work environment where the noise level can be high at times
Must be comfortable walking to navigate the facility to access the office, concourse, etc.
Must be able to work extended hours and/or weekends as required by deadlines and event scheduling
The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee frequently is required to sit for long periods of time; walk; use hands, handle, or feel.
This role is a Part-Time, Non-Exempt opportunity that is not eligible for Company Benefits, 401K, and PTO. The schedule for this position is dependent on our team schedule and is subject to change.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, the Kansas City Royals will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, the Club also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
