This position will be responsible for the retention and upselling of existing group clients within their respective book of group ticket business. The ideal candidate will be good at building relationships. Through their position they will serve as the day-to-day contact for the Kansas City Royals Group Customers. The primary focus of the position will be renewing our group and suite clients, overseeing the ticketing responsibilities of Royals theme nights, and selling new season and group revenue. Representative is responsible for resolving all issues in a positive manner, exceeding customer expectations and providing interaction that is reflective of a model professional sports franchise.


  • Build and maintain relations with existing group and suite clients and grow their spend year over year.

  • Generate revenues from existing accounts and through new buyers for season tickets, groups, suites, and smaller packages.

  • Reach individual and departmental sales goals as set by Management.

  • Accurately track and report all customer data in the ticketing system and CRM database.

  • Develop and maintain a relationship with our event marketing team to grow Royals theme events as assigned.

  • Responsible for working select Royals home games.

  • Represent the Royals Sales and Retention departments at all sales and service events in a positive manner.

  • Other Duties as assigned.


  • Bachelor’s degree in Sports Management, Sales, or related field.

  • Minimum of two (2) years prior experience in sales and/or customer service with proven ability to meet deadlines and quotas.

  • Proficient skills in computer including experience MS Office products such as Word, Excel, Outlook, TDC and CRM. Ability to learn and master new software programs.

  • Basic mathematical and writing skills.

  • Excellent oral communication, customer service and problem solving.

  • Ability to function in fast-paced environment, handle multiple projects and meet deadlines.

  • Ability to travel around the stadium visiting clients during home games. Must be able to escort and show potential customers various seating options and facilities around the stadium as well.

  • Consistent, punctual, and regular attendance.

  • Professional image and demeanor.

  • Available to work flexible hours including holidays, evenings, and weekends.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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